What is a Patient-Centered Medical Home?

The Patient-Centered Medical Home is a model of care that puts patients at the forefront of care. PCMHs build better relationships between people and their clinical care teams. Research shows that they improve quality, the patient experience and staff satisfaction, while reducing health care costs.

Who is part of your Patient-Centered Medical Home team?

• Your health care provider.
• All other staff at your health care provider’s office.
• Most importantly, YOU! You are the most important person on your health care team.Patient-centered is a way of saying that you are the focus of your health care.

What do you need to do as part of your Patient-Centered Medical Home team?

Keep your medical home providers informed

• Let your health care provider know about the health care you receive from other health care professionals.
• Call you medical home first with questions and appointment requests before you go to an Urgent Care or Emergency Room.
• Let your medical home know if you have been in the hospital. Call your provider as soon as you are discharged from the hospital.
• Let your medical home know of any change in your medications after a hospital stay or from another health care provider.
• Bring all your medications (or a list of all your medications) with you to each visit at your medical home.

Take an active role in your own health

• Follow the health care plan that you and your team agreed on.
• Set goals that you can reach. Once these goals have been reached discuss new goals.
• Tell your team if you are having trouble on staying with your health care plan or it is not working for you.

What can your Patient-Centered Medical Home do for you?

• Help manage your health care.
• Help answer all your health questions.
• Listen to your concerns.
• Coordinate your care if additional services are needed.
• Encourage you to play an active part in your own health care.

Patient Calls After Office Business Hours

When a patient contacts the office after normal business hours, the answering service will take a message and forward the message to the on-call provider depending on the day, time and nature of the call.