I have been a patient with WNY Medical since 2009. I have seen various PA's over the years and have found all of them to be very thorough. The person I saw the most was Jameela Khan and I think she is wonderful. Scheduling appointments with Marcus and location options are quick and very convenient.
I NEEDED TO REQUEST A REPLACMENT SCRIPT FOR INDOMETHICIN AS I AM NOT ABLE TO TAKE IT ALONG WITH ELIQUIS ACCORDING TO MY CARDIOLOGIST. I HAD A GOUT FLAIR UP AND CALLED TO OBTAIN A SCRIPT FOR A DIFFERENT MEDICINE TO TREAT MY GOUT SYMPTOMS. I SPOKE WITH A PERSON WHO WAS VERY NICE, TOLD ME TO HOLD ON WHILE THEY COMMUNICATED MY ISSUE TO THE NURSING STAFF OR PHYSICIANS ASSISTANT. I WAS ON HOLD FOR MORE THAN 45 MINUTES, GOT SO FRUSTRATED AND CALLED BACK THE SAME NUMBER FROM A DIFFRENT PHONE LINE. AFTER WAITING FOR 5 MINUTES THE SAME PERSON PICKED UP THE PHONE AND REMEMBERED THAT I CALLED. HE REPLIED THEY ARE VERY BUSY AND WILL CALL YOU BACK WHEN THEY ARE ABLE TO. SO WHY COULDN'T THAT PERSON TELL ME THAT THEY WILL CALL ME BACK INSTEAD OF LETTING ME HOLD FOR 45 MINUTES. I SHOULD HAVE BEEN TOLD, THEY ARE BUSY, WE WILL GIVE THEM THE MESSAGE AND THEY WILL CONTACT YOU AS SOON AS THEY ARE ABLE INSTEAD OF KEEPING ME ON HOLD. ALTHOUGH I FIND ALL OF THE EMPLOYEES AT WNY MEDICAL TO BE VERY PROFESSIONAL AND OFFER GOOD CARE, WHOMEVER IS HANDLING CALLS FOR THEM NEEDS BETTER CUSTOMER SERVICE TRAINING AND UNDERSTANDING THAT NO CLIENT WANTS TO BE PUT ON HOLD AND KEPT ON HOLD FOR THIS LONG. THIS WAS NOT VERY GOOD CLIENT CARE OR SERVICE. TERRY
We love Dr. Quijada. Have been a patient for many years. Very thorough and listens to any concerns.
I spoke with John Frank on making a Dr. Appointment. He was very helpful and nice. Also he found a location near me.
Hira B from the prescription department was very helpful in handling my appointment and prescription.
John Frank was very professional, he helped me to make an appointment soon as possible. He was very portlet
Thank You Very Much
Thanks to John Frank, he was very kind, helped me with scheduling an appointment
Thanks a lot
I must truly say Marcus Ambrose was wonderful he made me feel so comfortable about coming to a new Dr. Office!!!💯
I love Dr Quijada and I have been her patient for 10 + years! She is so knowledgeable, kind and funny. My only issue is that the wait to be seen takes forever and I sometimes can expect to be seen 3+ hours after my appointment time. It is very difficult to schedule things on the day of my appointment because I never know how long I will be in the waiting room. That is Only negative part of the experience
Mr. John Frank was very welcoming and professional with assisting me in setting up an appointment with my doctor. He found me an immediate opening and was a pleasure to speak too.
Hits B. Was very kind and thorough when handling my prescriptions and referrals. Absolutely amazing customer service
Harry was awesome helped out a lot was cool dude felt comfortable when he was asking a few
Excellent service. Dr. Rodes was very professional and accommodating, and provided excellent services. Danny in the scheduling department was very helpful and spent a lot of time with us to make sure the appointments for our 19 workers fit within our scheduling needs. Thank you, we will not hesitate to use WNY Medical for our medical needs in the future!
I called the offuce and Danny was the only person in office and was helpful . Bravo
Danny was wonderful 5 stars
I called wny medical office located at Harlem, I talked to Marcus regarding my portal and prescription process. the patient care coordinator Marcus guy was very helpful and eager to help . he helped me setting up my account and guide me nicely. very good service.
Dex Morgan was very prompt and helpful with my needs regarding services and medication. 5 stars!
Dex Morgan did a great job helping me sort out some confusion on a prescription refill. He quickly got it straightened out for me. 5 Stars!
Chris Smartz was so helpful today he made sure my medication was resent to the pepper pharmacy!
5 Star excellent Dr Norma QUIJADA is awesome,caring,understanding & an angel from above!!!! She deserves an OUTSTANDING AWARD DR !!!
5 stars. Reviews my chart and bloodwork thoroughly with me at each visit. See her 4 times a year for my thyroid. Enjoy my visits, great physician.
5 stars Dr. Q. Has been seeing me for over20 yrs. I have no complaints. She is very thorough.
On 6/28, Hira was very helpful when I called to get a prescription refilled. She was very courteous and followed through by calling my pharmacy. She was very helpful to me.
Today I spoke with your service Representative, "Adam Smith," requesting to be a new patient with Dr. Morris Cavalieri, Derby, N.Y. 14047, as my PCP
Adam was helpful and informative and guided me through the procedure, smoothly. He also set a first appointment for me which will be Thurs. July 8th. @1:15pm.
Thank you. Paula Jamison
“Thank you for putting yourself on the front line.”
I spoke with Stanley today regarding a phone appt with Judy who is standing in for Jameela.
He was very pleasant and thorough about the appt and I will look forward to speaking with him in the future very much.
David M. Bowersox
hirab was most helpfull
got my perscription info righted rickytic
My call today with Sharon James was handled very well
Steven H was very helpful for my call today
Took his time & helped me 100%
Should have more like him working there
Dr Laduca answering service
Marsh Munro is very helping, kind and understanding. I have experience with this person regarding my friend issue.
I am very thankful to this person.
I have an awesome experience with WNY.
Words can’t say enough how much I am grateful to Dr Chanda Sadiq and the WNY medical team for working diligently for my mother who was a case of Acute kidney failure and a chronic diabetes. Going without health insurance for two years and surviving on OTC products finally she was taken in by the Medical Facility and with constant followups and competent specialists guidance finally showed excellent results in just few months. Her A1C dropped from 11.5 to 7.5. It was shocking rather than surprising .Efficient staff is always readily available to schedule appointments and give reminders. Very pleased with the service. I give full credit to Dr Chanda who is very professional, empathetic and likes to stay on top of things.I believe my mother is in good hands now!
I was going to call yesterday to schedule my follow monthly appointment but before I even had a chance, Dr. Rahman's (Psychiatry) receptionist called me. I was very pleased. However, the earliest appointment they could give me was after my medications were due so he said he would make a note of it and contact me the following day to make sure I got my meds. I never received the phone call and it's Friday which means I have to go all weekend without my meds. I started out very pleased but now I am very disappointed
Nathan was great today when I needed an appointment rescheduled for a sooner time. Highly recommend WNY medical pc for treatment.
Allan Rock went above and beyond to help me.
My experience has been wonderful. Dr Saeed is patient and has been able to manage my needs quite well. He is frequently out of town, however Dex Morgan, his medical assistant is always able to communicate needs in his absence, making sure I have what I need should an unplanned need arise.
WNY Medical is a very thorough doctors office. My appointment was on time, the doctor and the nurses took their time with me and answered all my questions. I received two tests on site and they set me up with all of the other referrals that I needed.
The front office were kind, helpful and very efficient.
My patient portal contact person, Stan, was patience and very helpful. If he didn't walk me through the process of setting up the patient portal I would have not bothered to do it.
I was impressed with all the immediate contact that the office made with me after my appointment.
And finally, I love all the updates that they made to the office and the examining rooms. Very nice.
I am glad I chose WNY Medical as my primary source for medical attention.
Harry Rabbit was very helpful. Much appreciated.
Staffs are good and helpful
Nathan was very helpful.
Very pleasant and efficient interactions with billing representative Fred Abbott. Polite and accommodating with excellent communication skills.
I am a patient, having Chandra Sadiq as my provider. I am very happy with her professionalism, and taking care of my health. Chandra overseas my thyroid and has got the right combination of rotating days of 2 different doses of meds. She always ask questions and even will even send me for blood to check vitamin levels. Thank you. They are a busy office but I am happy.
I can’t put into word how helpful WNYMedical has been for my 89 year old mother. There are times when she has an appointment and I need to change it and they bend over backwards to work with us. Mark especially takes his time to help and to answer questions we have and we never feel rushed. He is a true professional and is a huge reason why we have stayed here so long. I can’t begin to tell you how nice it is to know someone really cares and is truly trying to help. I wish more were like Mark. Thank you so much!
Dr Riffat Sadiq is my primary Docter, she is very courteous, kind, and very competent. Her holistic approach has been very helpful for me, and her friendly attitude has helped me feel comfortable around her.
5 stars! Always there when I need them and follows up with me. The team at Walden (Depew) is excellent!
5 stars, staff is polite and courteous.
Great service and friendly. Always able to get in to see Dr. Jenn right away.
It is a very friendly office. Always clean and I am taken care of right away.
Very good care and friendly. Very thorough during examinations and when answering questions.
My visit today was very satisfying, all questions were answered.
I always feel welcomed by everyone here.
Always professional and attentive to my needs. Take the time to listen and provide, advise and give direction.
I love WNY Medical, friendly staff and always on time. Never a worry about my care.
Amazing doctors and staff.
Best, kindest visit ever, thanks!
Dr. Bucci is personable, caring, thorough and goes by patient not just numbers. Very awesome.
Always listens to my concerns, great with referrals. Never feel rushed, feels like they take their time to really figure out any issues at hand.
Very friendly and profound. Always in and out, never waiting forever.
Very professional, friendly and courteous.
Great service and friendly staff. Always comfortable.
Staff is always pleasant and I am in and out.
My nurse practitioner is very thorough, understanding and very caring. She always answers all my questions and I couldn’t be happier.
Fast and friendly, always on time. They will help you with all your problems.
Always a friendly vibe, great staff and a great experience at WNY Medical! Keep up that great work!
My visit today was very in depth. They answered all of my questions and addressed all of my concerns.
Great visit, doctors are helpful, nice and kind.
Always a great experience.
They are amazing here. I would not go anywhere else.
They were so kind and helpful, answering all my questions. Love going with them, the two doctors and the staff.
Service and doctors are great.
Excellent staff fast and friendly service
Very helpful, thorough and professional.
Quick and friendly service.
I like the all around process there. All the staff were very nice and I would recommend others to come here.
After 1st visit, I was very happy with the PA, Youn Kim. We went over different aspects of the possibilities of hair loss and currently we are still investigating. Good location too!
Everyone of the staff I saw today was exceptionally kind and I’m glad to be back in Dr. Cavalieri’s care
As usual a pleasant and professional experience
Always a pleasant doctor/healthcare experience. Professional and polite and always answers any questions and/or concerns in an understandable manner. Everyone here is great!
Each time I visit WNY Medical PC I am greeted by the wonderful staff at the front desk. I would like to personally thank Megan and Elena for their professionalism and patience they’ve had with me. You guys are truly amazing!
Clean, spacious, spa-like. Front office staff are extremely friendly, 5 stars!
“Very friendly staff, very patient and understanding. I would recommend this place to anyone!
Always fast and wonderful interaction with staff
I’ve been coming to WNY for years and have always received stellar service. The doctors and staff are excellent
I love the Derby girls !!! Debbie is always very helpful and amber always helps me if I need something krista is very good at her job and so is Stephanie my mother has pls and can not walk and has week bones and was in bed sick I called the office Debbie and Amber came in on there lunch to check her out I was so thankful they came I also go there I would not go anywhere else they are a great group Debbie and Amb r have really help me meet my needs and my mothers needs GO DERBY GIRLS your the best
I also like now they have J Wilson to go over your chart and any concerns
Very professional environment, staff is very helpful. Waiting time is way less comparing other clinics. Thanks WNY Medical.
Amy Monroe is who I see and she is the best. The staff in the office are exceptional, it's a warm efficient office. You definitely feel better when you come out. They are organized friendly and most helpful in everyway. But when you call you want to make sure your talking to the office the other part of not talking to the office is confusion with billing appointments and they always want to know why your calling the office. They are hard to understand but if you want your health issues met call the office for great medical care you will be glad you did Amy Monroe is the best in her field, and l mention her to other doctors and they all say she is a wonderful professional and she goes the extra mile.
I have been going to WNY Medical PC on Broadway since it opened. I am very happy with the care that they give me and my family. They are pleasant and give me the attention that is needed to treat whatever my concerns are. My primary contact is Amy Munro . I was so impressed with Amy that I followed her to WNY Medical from Lancaster Medical. All of the staff have been helpful, efficient and caring.