We had horrible experience with scheduling and billing. Kiara (pronunciation) usually would pick up the phone for scheduling, and she is incompetent in her role. She messed up our appointments several times, messed up the payment amount for visiting several times, and she would cancel our appointments after she realized her mistakes. Every time we schedule with her, she would repeatedly ask for patient's names, DOB, and identifier information. Why would it be so difficult to write it down if one had a hard time memorizing or typing? We were really hoping a different person picking up the phone and it did not happen. We ended up spending extra time scheduling and rescheduling with out providers. Can someone from the WNY medical administration/executive review our message please?

We had horrible experience with scheduling and billing. Kiara (pronunciation) usually would pick up the phone for scheduling, and she is incompetent in her role. She messed up our appointments several times, messed up the payment amount for visiting several times, and she would cancel our appointments after she realized her mistakes. Every time we schedule with her, she would repeatedly ask for patient's names, DOB, and identifier information. Why would it be so difficult to write it down if one had a hard time memorizing or typing? We were really hoping a different person picking up the phone and it did not happen. We ended up spending extra time scheduling and rescheduling with out providers. Can someone from the WNY medical administration/executive review our message please?

Harlem Rd office Too many phone calls soliciting unnecessary testing, but try to get a call in for something needed then no where to be found. Terrible at billing and mixing up files and records . I was told I have to many conditions and they don't want to treat them all lol what is a Dr for to just tell you my problems and not treat haha okay also they give you medicine one month but refuse the next very concerning. They have billing who ever they feel pays the most . They are greedy only refill meds if you pay for a visit . Shameful

Harlem Rd office Too many phone calls soliciting unnecessary testing, but try to get a call in for something needed then no where to be found. Terrible at billing and mixing up files and records . I was told I have to many conditions and they don't want to treat them all lol what is a Dr for to just tell you my problems and not treat haha okay also they give you medicine one month but refuse the next very concerning. They have billing who ever they feel pays the most . They are greedy only refill meds if you pay for a visit . Shameful

Harlem Rd office Too many phone calls soliciting unnecessary testing, but try to get a call in for something needed then no where to be found. Terrible at billing and mixing up files and records . I was told I have to many conditions and they don't want to treat them all lol what is a Dr for to just tell you my problems and not treat haha okay also they give you medicine one month but refuse the next very concerning. They have billing who ever they feel pays the most . They are greedy only refill meds if you pay for a visit . Shameful

Harlem Rd office Too many phone calls soliciting unnecessary testing, but try to get a call in for something needed then no where to be found. Terrible at billing and mixing up files and records . I was told I have to many conditions and they don't want to treat them all lol what is a Dr for to just tell you my problems and not treat haha okay also they give you medicine one month but refuse the next very concerning. They have billing who ever they feel pays the most . They are greedy only refill meds if you pay for a visit . Shameful

Harlem Rd office Too many phone calls soliciting unnecessary testing, but try to get a call in for something needed then no where to be found. Terrible at billing and mixing up files and records . I was told I have to many conditions and they don't want to treat them all lol what is a Dr for to just tell you my problems and not treat haha okay also they give you medicine one month but refuse the next very concerning. They have billing who ever they feel pays the most . They are greedy only refill meds if you pay for a visit . Shameful

Harlem Rd office Too many phone calls soliciting unnecessary testing, but try to get a call in for something needed then no where to be found. Terrible at billing and mixing up files and records . I was told I have to many conditions and they don't want to treat them all lol what is a Dr for to just tell you my problems and not treat haha okay also they give you medicine one month but refuse the next very concerning. They have billing who ever they feel pays the most . They are greedy only refill meds if you pay for a visit . Shameful

Harlem Rd office Too many phone calls soliciting unnecessary testing, but try to get a call in for something needed then no where to be found. Terrible at billing and mixing up files and records . I was told I have to many conditions and they don't want to treat them all lol what is a Dr for to just tell you my problems and not treat haha okay also they give you medicine one month but refuse the next very concerning. They have billing who ever they feel pays the most . They are greedy only refill meds if you pay for a visit . Shameful

Harlem Rd office Too many phone calls soliciting unnecessary testing, but try to get a call in for something needed then no where to be found. Terrible at billing and mixing up files and records . I was told I have to many conditions and they don't want to treat them all lol what is a Dr for to just tell you my problems and not treat haha okay also they give you medicine one month but refuse the next very concerning. They have billing who ever they feel pays the most . They are greedy only refill meds if you pay for a visit . Shameful 👿

BEWARE !!!!!!!!! My husband and Myself have been going to the Derby office for many years. Dr. Longbine and the girls in the office are awesome. HOWEVER this company is HORRIBLE ! We are constantly getting phone calls from reps from this company (not the derby office staff) and they try to harass you into signing up for monthly check ins and other costly services and lie to you and say it is free. IT IS NOT free until you have paid your HIGH deductable. I asked them many times to NOT call me, and they still do! They messed up my medications, and it took me over a week to sort it out, while I went 5 days with out some of my daily meds!! They had me listed under COMP, when in fact, it is my husband who is on Comp. I advised I was worried that since they have this misinformation in my file, what other things in my file are wrong. How would my husband's stuff get in my file?? THIS IS ALARMING! Since the Dr. that we love is retiring, I advised we are probably leaving this practice as for I am concerned since they have messed up my meds, my insurance and this comp issue in my files, that this can be life threatening. I also, worry that my husbands files may also have my info them. Treating someone for something THEY DONT have can KILL you !! I expressed this to the representative. My husband and I have not switched to another Doctor as of yet, but today we got a letter telling us, that in 30 days from date of letter, as for I confirmed with them that we are leaving the practice, they will no longer be treating us. WE HAVE NOT LEFT YET !! I think they are trying to push us away since we busted them with screwing all of our stuff up and it could have tragic results. We have been wanting to leave this team for several years but only stayed because we Love Dr. Longbine, and the girls in the DERBY office are wonderful! It's the company staff, the phone reps , the weekly sales calls and the continuous mix ups that made us want to leave. One of the phone reps was switching around my file while I was on the phone with her and confirmed she switched stuff and I had to tell her to STOP putting and taking stuff out of my file, she is screwing it up WORSE!! This is a blessing that they have us leaving them, as for they have our lives in their hands and I can not be sure we are safe. I DO NOT RECOMMEND this company to ANYONE !!! They will call you constantly and lie to you to get you to sign up for services saying they are free but are costly and ONLY free after your deductable is paid, they will send the wrong meds to the wrong place and screw up your refills, they will have someone else's insurance information in your file, and they not reliable in keeping your safety and satisfaction a focus. They only care about trying to squeeze money out of you for things you do not need. They are worse than a USED car salesman as for you rely on them for your health.

BEWARE !!!!!!!!! My husband and Myself have been going to the Derby office for many years. Dr. Longbine and the girls in the office are awesome. HOWEVER this company is HORRIBLE ! We are constantly getting phone calls from reps from this company (not the derby office staff) and they try to harass you into signing up for monthly check ins and other costly services and lie to you and say it is free. IT IS NOT free until you have paid your HIGH deductable. I asked them many times to NOT call me, and they still do! They messed up my medications, and it took me over a week to sort it out, while I went 5 days with out some of my daily meds!! They had me listed under COMP, when in fact, it is my husband who is on Comp. I advised I was worried that since they have this misinformation in my file, what other things in my file are wrong. How would my husband's stuff get in my file?? THIS IS ALARMING! Since the Dr. that we love is retiring, I advised we are probably leaving this practice as for I am concerned since they have messed up my meds, my insurance and this comp issue in my files, that this can be life threatening. I also, worry that my husbands files may also have my info them. Treating someone for something THEY DONT have can KILL you !! I expressed this to the representative. My husband and I have not switched to another Doctor as of yet, but today we got a letter telling us, that in 30 days from date of letter, as for I confirmed with them that we are leaving the practice, they will no longer be treating us. WE HAVE NOT LEFT YET !! I think they are trying to push us away since we busted them with screwing all of our stuff up and it could have tragic results. We have been wanting to leave this team for several years but only stayed because we Love Dr. Longbine, and the girls in the DERBY office are wonderful! It's the company staff, the phone reps , the weekly sales calls and the continuous mix ups that made us want to leave. One of the phone reps was switching around my file while I was on the phone with her and confirmed she switched stuff and I had to tell her to STOP putting and taking stuff out of my file, she is screwing it up WORSE!! This is a blessing that they have us leaving them, as for they have our lives in their hands and I can not be sure we are safe. I DO NOT RECOMMEND this company to ANYONE !!! They will call you constantly and lie to you to get you to sign up for services saying they are free but are costly and ONLY free after your deductable is paid, they will send the wrong meds to the wrong place and screw up your refills, they will have someone else's insurance information in your file, and they not reliable in keeping your safety and satisfaction a focus. They only care about trying to squeeze money out of you for things you do not need. They are worse than a USED car salesman as for you rely on them for your health.

BEWARE !!!!!!!!! My husband and Myself have been going to the Derby office for many years. Dr. Longbine and the girls in the office are awesome. HOWEVER this company is HORRIBLE ! We are constantly getting phone calls from reps from this company (not the derby office staff) and they try to harass you into signing up for monthly check ins and other costly services and lie to you and say it is free. IT IS NOT free until you have paid your HIGH deductable. I asked them many times to NOT call me, and they still do! They messed up my medications, and it took me over a week to sort it out, while I went 5 days with out some of my daily meds!! They had me listed under COMP, when in fact, it is my husband who is on Comp. I advised I was worried that since they have this misinformation in my file, what other things in my file are wrong. How would my husband's stuff get in my file?? THIS IS ALARMING! Since the Dr. that we love is retiring, I advised we are probably leaving this practice as for I am concerned since they have messed up my meds, my insurance and this comp issue in my files, that this can be life threatening. I also, worry that my husbands files may also have my info them. Treating someone for something THEY DONT have can KILL you !! I expressed this to the representative. My husband and I have not switched to another Doctor as of yet, but today we got a letter telling us, that in 30 days from date of letter, as for I confirmed with them that we are leaving the practice, they will no longer be treating us. WE HAVE NOT LEFT YET !! I think they are trying to push us away since we busted them with screwing all of our stuff up and it could have tragic results. We have been wanting to leave this team for several years but only stayed because we Love Dr. Longbine, and the girls in the DERBY office are wonderful! It's the company staff, the phone reps , the weekly sales calls and the continuous mix ups that made us want to leave. One of the phone reps was switching around my file while I was on the phone with her and confirmed she switched stuff and I had to tell her to STOP putting and taking stuff out of my file, she is screwing it up WORSE!! This is a blessing that they have us leaving them, as for they have our lives in their hands and I can not be sure we are safe. I DO NOT RECOMMEND this company to ANYONE !!! They will call you constantly and lie to you to get you to sign up for services saying they are free but are costly and ONLY free after your deductable is paid, they will send the wrong meds to the wrong place and screw up your refills, they will have someone else's insurance information in your file, and they not reliable in keeping your safety and satisfaction a focus. They only care about trying to squeeze money out of you for things you do not need. They are worse than a USED car salesman as for you rely on them for your health.

BEWARE !!!!!!!!! My husband and Myself have been going to the Derby office for many years. Dr. Longbine and the girls in the office are awesome. HOWEVER this company is HORRIBLE ! We are constantly getting phone calls from reps from this company (not the derby office staff) and they try to harass you into signing up for monthly check ins and other costly services and lie to you and say it is free. IT IS NOT free until you have paid your HIGH deductable. I asked them many times to NOT call me, and they still do! They messed up my medications, and it took me over a week to sort it out, while I went 5 days with out some of my daily meds!! They had me listed under COMP, when in fact, it is my husband who is on Comp. I advised I was worried that since they have this misinformation in my file, what other things in my file are wrong. How would my husband's stuff get in my file?? THIS IS ALARMING! Since the Dr. that we love is retiring, I advised we are probably leaving this practice as for I am concerned since they have messed up my meds, my insurance and this comp issue in my files, that this can be life threatening. I also, worry that my husbands files may also have my info them. Treating someone for something THEY DONT have can KILL you !! I expressed this to the representative. My husband and I have not switched to another Doctor as of yet, but today we got a letter telling us, that in 30 days from date of letter, as for I confirmed with them that we are leaving the practice, they will no longer be treating us. WE HAVE NOT LEFT YET !! I think they are trying to push us away since we busted them with screwing all of our stuff up and it could have tragic results. We have been wanting to leave this team for several years but only stayed because we Love Dr. Longbine, and the girls in the DERBY office are wonderful! It's the company staff, the phone reps , the weekly sales calls and the continuous mix ups that made us want to leave. One of the phone reps was switching around my file while I was on the phone with her and confirmed she switched stuff and I had to tell her to STOP putting and taking stuff out of my file, she is screwing it up WORSE!! This is a blessing that they have us leaving them, as for they have our lives in their hands and I can not be sure we are safe. I DO NOT RECOMMEND this company to ANYONE !!! They will call you constantly and lie to you to get you to sign up for services saying they are free but are costly and ONLY free after your deductable is paid, they will send the wrong meds to the wrong place and screw up your refills, they will have someone else's insurance information in your file, and they not reliable in keeping your safety and satisfaction a focus. They only care about trying to squeeze money out of you for things you do not need. They are worse than a USED car salesman as for you rely on them for your health.

BEWARE !!!!!!!!! My husband and Myself have been going to the Derby office for many years. Dr. Longbine and the girls in the office are awesome. HOWEVER this company is HORRIBLE ! We are constantly getting phone calls from reps from this company (not the derby office staff) and they try to harass you into signing up for monthly check ins and other costly services and lie to you and say it is free. IT IS NOT free until you have paid your HIGH deductable. I asked them many times to NOT call me, and they still do! They messed up my medications, and it took me over a week to sort it out, while I went 5 days with out some of my daily meds!! They had me listed under COMP, when in fact, it is my husband who is on Comp. I advised I was worried that since they have this misinformation in my file, what other things in my file are wrong. How would my husband's stuff get in my file?? THIS IS ALARMING! Since the Dr. that we love is retiring, I advised we are probably leaving this practice as for I am concerned since they have messed up my meds, my insurance and this comp issue in my files, that this can be life threatening. I also, worry that my husbands files may also have my info them. Treating someone for something THEY DONT have can KILL you !! I expressed this to the representative. My husband and I have not switched to another Doctor as of yet, but today we got a letter telling us, that in 30 days from date of letter, as for I confirmed with them that we are leaving the practice, they will no longer be treating us. WE HAVE NOT LEFT YET !! I think they are trying to push us away since we busted them with screwing all of our stuff up and it could have tragic results. We have been wanting to leave this team for several years but only stayed because we Love Dr. Longbine, and the girls in the DERBY office are wonderful! It's the company staff, the phone reps , the weekly sales calls and the continuous mix ups that made us want to leave. One of the phone reps was switching around my file while I was on the phone with her and confirmed she switched stuff and I had to tell her to STOP putting and taking stuff out of my file, she is screwing it up WORSE!! This is a blessing that they have us leaving them, as for they have our lives in their hands and I can not be sure we are safe. I DO NOT RECOMMEND this company to ANYONE !!! They will call you constantly and lie to you to get you to sign up for services saying they are free but are costly and ONLY free after your deductable is paid, they will send the wrong meds to the wrong place and screw up your refills, they will have someone else's insurance information in your file, and they not reliable in keeping your safety and satisfaction a focus. They only care about trying to squeeze money out of you for things you do not need. They are worse than a USED car salesman as for you rely on them for your health.

BEWARE !!!!!!!!! My husband and Myself have been going to the Derby office for many years. Dr. Longbine and the girls in the office are awesome. HOWEVER this company is HORRIBLE ! We are constantly getting phone calls from reps from this company (not the derby office staff) and they try to harass you into signing up for monthly check ins and other costly services and lie to you and say it is free. IT IS NOT free until you have paid your HIGH deductable. I asked them many times to NOT call me, and they still do! They messed up my medications, and it took me over a week to sort it out, while I went 5 days with out some of my daily meds!! They had me listed under COMP, when in fact, it is my husband who is on Comp. I advised I was worried that since they have this misinformation in my file, what other things in my file are wrong. How would my husband's stuff get in my file?? THIS IS ALARMING! Since the Dr. that we love is retiring, I advised we are probably leaving this practice as for I am concerned since they have messed up my meds, my insurance and this comp issue in my files, that this can be life threatening. I also, worry that my husbands files may also have my info them. Treating someone for something THEY DONT have can KILL you !! I expressed this to the representative. My husband and I have not switched to another Doctor as of yet, but today we got a letter telling us, that in 30 days from date of letter, as for I confirmed with them that we are leaving the practice, they will no longer be treating us. WE HAVE NOT LEFT YET !! I think they are trying to push us away since we busted them with screwing all of our stuff up and it could have tragic results. We have been wanting to leave this team for several years but only stayed because we Love Dr. Longbine, and the girls in the DERBY office are wonderful! It's the company staff, the phone reps , the weekly sales calls and the continuous mix ups that made us want to leave. One of the phone reps was switching around my file while I was on the phone with her and confirmed she switched stuff and I had to tell her to STOP putting and taking stuff out of my file, she is screwing it up WORSE!! This is a blessing that they have us leaving them, as for they have our lives in their hands and I can not be sure we are safe. I DO NOT RECOMMEND this company to ANYONE !!! They will call you constantly and lie to you to get you to sign up for services saying they are free but are costly and ONLY free after your deductable is paid, they will send the wrong meds to the wrong place and screw up your refills, they will have someone else's insurance information in your file, and they not reliable in keeping your safety and satisfaction a focus. They only care about trying to squeeze money out of you for things you do not need. They are worse than a USED car salesman as for you rely on them for your health.

BEWARE !!!!!!!!! My husband and Myself have been going to the Derby office for many years. Dr. Longbine and the girls in the office are awesome. HOWEVER this company is HORRIBLE ! We are constantly getting phone calls from reps from this company (not the derby office staff) and they try to harass you into signing up for monthly check ins and other costly services and lie to you and say it is free. IT IS NOT free until you have paid your HIGH deductable. I asked them many times to NOT call me, and they still do! They messed up my medications, and it took me over a week to sort it out, while I went 5 days with out some of my daily meds!! They had me listed under COMP, when in fact, it is my husband who is on Comp. I advised I was worried that since they have this misinformation in my file, what other things in my file are wrong. How would my husband's stuff get in my file?? THIS IS ALARMING! Since the Dr. that we love is retiring, I advised we are probably leaving this practice as for I am concerned since they have messed up my meds, my insurance and this comp issue in my files, that this can be life threatening. I also, worry that my husbands files may also have my info them. Treating someone for something THEY DONT have can KILL you !! I expressed this to the representative. My husband and I have not switched to another Doctor as of yet, but today we got a letter telling us, that in 30 days from date of letter, as for I confirmed with them that we are leaving the practice, they will no longer be treating us. WE HAVE NOT LEFT YET !! I think they are trying to push us away since we busted them with screwing all of our stuff up and it could have tragic results. We have been wanting to leave this team for several years but only stayed because we Love Dr. Longbine, and the girls in the DERBY office are wonderful! It's the company staff, the phone reps , the weekly sales calls and the continuous mix ups that made us want to leave. One of the phone reps was switching around my file while I was on the phone with her and confirmed she switched stuff and I had to tell her to STOP putting and taking stuff out of my file, she is screwing it up WORSE!! This is a blessing that they have us leaving them, as for they have our lives in their hands and I can not be sure we are safe. I DO NOT RECOMMEND this company to ANYONE !!! They will call you constantly and lie to you to get you to sign up for services saying they are free but are costly and ONLY free after your deductable is paid, they will send the wrong meds to the wrong place and screw up your refills, they will have someone else's insurance information in your file, and they not reliable in keeping your safety and satisfaction a focus. They only care about trying to squeeze money out of you for things you do not need. They are worse than a USED car salesman as for you rely on them for your health.

John Frank was very helpful in helping with patient scheduling for surgery. He provided the support and information I needed to expediate the process.

John Frank was very helpful in helping with patient scheduling for surgery. He provided the support and information I needed to expediate the process.

John Frank was very helpful in helping with patient scheduling for surgery. He provided the support and information I needed to expediate the process.

Alfred has been very good and patient with me , checking on my Insurance and getting to the Doctor when I needed him to and getting back to me on everything we discussed on Monday . 10 stars for him.

Alfred has been very good and patient with me , checking on my Insurance and getting to the Doctor when I needed him to and getting back to me on everything we discussed on Monday . 10 stars for him.

Alfred has been very good and patient with me , checking on my Insurance and getting to the Doctor when I needed him to and getting back to me on everything we discussed on Monday . 10 stars for him.

Alfred has been very good and patient with me , checking on my Insurance and getting to the Doctor when I needed him to and getting back to me on everything we discussed on Monday . 10 stars for him.

Alfred has been very good and patient with me , checking on my Insurance and getting to the Doctor when I needed him to. Checking back with me on everything. Dealt with me for 2 days, Thank You Alfred. Today Smith Adam helped me and also got back to me right away and made sure my script for Quest went through to them where I go. Called back and checked with my Pharmacy on another issue. Well done on both gentlemen, 10 stars for both and wish they could just use their real names instead of made up ones. I go to the Harlem Office and Dr, Rahman and her staff are very good with me. Jane in the front is the best 10 stars for her too.

Alfred has been very good and patient with me , checking on my Insurance and getting to the Doctor when I needed him to. Checking back with me on everything. Dealt with me for 2 days, Thank You Alfred. Today Smith Adam helped me and also got back to me right away and made sure my script for Quest went through to them where I go. Called back and checked with my Pharmacy on another issue. Well done on both gentlemen, 10 stars for both and wish they could just use their real names instead of made up ones. I go to the Harlem Office and Dr, Rahman and her staff are very good with me. Jane in the front is the best 10 stars for her too.

The patient care is unparalleled! Tom, the gentleman who helps me with everything I ever need assistance with is Absolutely Amazing!! He is so prompt with handling my health care issues! I couldn't be happier or more grateful with the attention and care from this office or Tom for that matter! It is such a relief to know, no matter what may come up with a simple call it will be resolved immediately!

The patient care is unparalleled! Tom, the gentleman who helps me with everything I ever need assistance with is Absolutely Amazing!! He is so prompt with handling my health care issues! I couldn't be happier or more grateful with the attention and care from this office or Tom for that matter! It is such a relief to know, no matter what may come up with a simple call it will be resolved immediately!

The patient care is unparalleled! Tom, the gentleman who helps me with everything I ever need assistance with is Absolutely Amazing!! He is so prompt with handling my health care issues! I couldn't be happier or more grateful with the attention and care from this office or Tom for that matter! It is such a relief to know, no matter what may come up with a simple call it will be resolved immediately!

The patient care is unparalleled! Tom, the gentleman who helps me with everything I ever need assistance with is Absolutely Amazing!! He is so prompt with handling my health care issues! I couldn't be happier or more grateful with the attention and care from this office or Tom for that matter! It is such a relief to know, no matter what may come up with a simple call it will be resolved immediately! ☆☆☆☆☆

The patient care is unparalleled! Tom, the gentleman who helps me with everything I ever need assistance with is Absolutely Amazing!! He is so prompt with handling my health care issues! I couldn't be happier or more grateful with the attention and care from this office or Tom for that matter! It is such a relief to know, no matter what may come up with a simple call it will be resolved immediately! ☆☆☆☆☆

⭐️⭐️⭐️⭐️Nick Adams was a pleasure to work with. He was thorough and made sure my questions and concerns were answered correctly!

Nick Adams was a pleasure to work with. He was thorough and made sure my questions and concerns were answered correctly!

You wait at least a hour to talk to someone, and do not see Megan Wierchowski, She lies and dropped me because I complained of the wait time on the phone and never could see her, I had to see other doctors and go far out to get in... I had dr Usen for ever 10 plus years and I never had a problem.....

John Frank was very helpful! Very happy with the service!

John Frank was very helpful! Very happy with the service!

John Frank was very helpful! Very happy with the service!

John Frank was very helpful! Very happy with the service!

John Frank was very helpful! Very happy with the service!

John Frank was very helpful! Very happy with the service!

John Frank was very helpful! Very happy with the service!

I spoke with Ryan Perry in medical record department and asked for the script for my US and memo gram. He was very helpful and resourceful. He helped me in fixing my portal problem and then emailed me my script. This all is much appreciated. Thank you

I spoke with Ryan Perry in medical record department and asked for the script for my US and memo gram. He was very helpful and resourceful. He helped me in fixing my portal problem and then emailed me my script. This all is much appreciated. Thank you

I spoke with Ryan Perry in medical record department and asked for the script for my US and memo gram. He was very helpful and resourceful. He helped me in fixing my portal problem and then emailed me my script. This all is much appreciated. Thank you

I spoke with Ryan Perry in medical record department and asked for the script for my US and memo gram. He was very helpful and resourceful. He helped me in fixing my portal problem and then emailed me my script. This all is much appreciated. Thank you

Thank you for being so helpful Stanley! I appreciate all the technical help especially.

Thank you for being so helpful Stanley! I appreciate all the technical help especially.

Have to say Stanley has been a godsend when it comes to getting messages across to doctors or resolving issues before doctors really appreciate his assistance and ability to get to heart of matters Dr Bucci needs reschooling on personality and people skills maybe another profession like off track betting where luck and guessing are more appropriate

Have to say Stanley has been a godsend when it comes to getting messages across to doctors or resolving issues before doctors really appreciate his assistance and ability to get to heart of matters

Nick adam very helpful and friendly.

Andy was extremely helpful ⭐️⭐️⭐️⭐️⭐️

Andy was extremely helpful ⭐️⭐️⭐️⭐️⭐️

Great customer service and assistance when needed. Attentive doctors and staff. Very pleasant and professional. Thank you to Chris Smartz for your assistance today!

Great customer service and assistance when needed. Attentive doctors and staff. Very pleasant and professional. Thank you to Chris Smartz for your assistance today!

Great customer service and assistance when needed. Attentive doctors and staff. Very pleasant and professional. Thank you to Chris Smartz for your assistance today!

Great customer service and assistance when needed. Attentive doctors and staff. Very pleasant and professional.

This was my 1st time calling the office. Tom was very proficient & professional in his job. He did an awesome job navigating me through the set up for a new patient.

This was my 1st time calling the office. Tom was very proficient & professional in his job. He did an awesome job navigating me through the set up for a new patient.

This was my 1st time calling the office. Tom was very proficient & professional in his job. He did an awesome job navigating me through the set up for a new patient.

This was my 1st time calling the office. Tom was very proficient & professional in his job. He did an awesome job navigating me through the set up for a new patient.

I spoke with Allan. And he was friendly and very helpful and thorough and being a new patient. It was comforting to be dealt with by him. 5 stars in my book

I spoke with Allan. And he was friendly and very helpful and thorough and being a new patient. It was comforting to be dealt with by him. 5 stars in my book

I spoke with Allan. And he was friendly and very helpful and thorough and being a new patient. It was comforting to be dealt with by him. 5 stars in my book

Love everyone at the practice! Very kind and compassionate and I appreciate the doctors nurses and all the staff very much.

Love everyone at the practice! Very kind and compassionate and I appreciate the doctors nurses and all the staff very much.

Love everyone at the practice! Very kind and compassionate and I appreciate the doctors nurses and all the staff very much.

I would like to give a 5-star review to Mr Smith Adam who help me fix a misunderstanding with the health care provider. He stayed with me for a 2 hour long phone call to fix an issue for my son’s doctor’s appointment. Had he not done this it would be quite troublesome to go to the doctor. We usually use public transportation to go to the doctor’s office and that takes about 1 hour just to get there. Mr Adam was very patient with me and understood my transport problems and helped me fix it, in the comfort of my home. Many people nowadays do not do something like this, and for him to do this and take time off of his schedule to do this was very kind of him. Although my review won’t do much, I hope it can give him some sort of reward. He truly deserves more than just a quick review. Since this is the only thing I can do, I would like to say that Mr Smith Adam is one of the best employee’s of 2022. Thank you.

I would like to give a 5-star review to Mr Smith Adam who help me fix a misunderstanding with the health care provider. He stayed with me for a 2 hour long phone call to fix an issue for my son’s doctor’s appointment. Had he not done this it would be quite troublesome to go to the doctor. We usually use public transportation to go to the doctor’s office and that takes about 1 hour just to get there. Mr Adam was very patient with me and understood my transport problems and helped me fix it, in the comfort of my home. Many people nowadays do not do something like this, and for him to do this and take time off of his schedule to do this was very kind of him. Although my review won’t do much, I hope it can give him some sort of reward. He truly deserves more than just a quick review. Since this is the only thing I can do, I would like to say that Mr Smith Adam is one of the best employee’s of 2022. Thank you.

So fed up with the Harlem Rd office, they Lost Three patients today. So fed up with their crap. Just in the office on Thursday and I need a phone appointment for a med refill??? MONEY HUNGRY BASTARDS!!! they won't even let me go to or speak with the office I go to like they are hostages or something???!!!! Ridiculous!!! THEY ARE THE ONLY ONES THAT KNOW WHAT IS GOING ON!!!!

Hate Harlem Rd office! Lost 3 patients today because of their crap. Just there on Thursday and four days later I need an appointment for a med refill? Money hungry bastards! Won't even let me schedule with the office I go to or speak to them! Like their hostages!!??

Hate Harlem Rd office! Lost 3 patients today because of their bullshit. Just there on Thursday and four days later I need an appointment for a med refill? Money hungry bastards!

Hate Harlem Rd office! Lost 3 patients today because of their bullshit. Just there on Thursday and four days later I need an appointment for a med refill? Money hungry bastards!

Nick Adam is very good for helping customers.

Thank you for your kind of help

Thank you for your kind of help

The person setting up my appointment was extremely nice. Chris Smartz made sure that I was able to get into see the dermatologist that day … Vhris was very sympathetic & helpful.

The person setting up my appointment was extremely nice. Chris Smartz made sure that I was able to get into see the dermatologist that day … Vhris was very sympathetic & helpful.

The person setting up my appointment was extremely nice. Chris Smartz made sure that I was able to get into see the dermatologist that day … Vhris was very sympathetic & helpful. Linda

The person setting up my appointment was extremely nice. Chris Smartz made sure that I was able to get into see the dermatologist that day … Vhris was very sympathetic & helpful. Linda

The person setting up my appointment was extremely nice. Chris Smartz made sure that I was able to get into see the dermatologist that day … Vhris was very sympathetic & helpful. Linda

The person setting up my appointment was extremely nice. Chris Smartz made sure that I was able to get into see the dermatologist that day … Vhris was very sympathetic & helpful. Linda

Good people good place to go and work

Good people good place to go and work

To Kiara from Billing department, she exceeded my expectation ********** 10 Stars for Kiara. She was so nice with me. Very nice personality, I was treated with the upmost respect. Arturo Cooper

To Kiara from Billing department, she exceeded my expectation ********** 10 Stars for Kiara.

To Kiara from Billing department, she exceeded my expectation ********** 10 Stars for Kiara.

Jennifer Honer she’s the best and Katie Taylor she’s a good helper for Medical Transpotation I will give them 5 stars

Jennifer Honer she’s the best and Katie Taylor she’s a good helper for Medical Transpotation I will give them 5 stars

Jennifer Honer she’s the best and Katie Taylor she’s a good helper for Medical Transpotation

Dr Jennifer honer she’s the best and Katie Taylor she helped me for my Medical transportation

Dr Jennifer honer she’s the best and Katie Taylor she helped me for my Medical transportation

Dr Jennifer honer she’s the best and Katie Taylor she helped me for my Medical transportation

Dr Jennifer honer she’s the best and Katie Taylor she helped me for my Medical transportation

Dr Jennifer honer she’s the best and Katie Taylor she helped me for my Medical transportation

Doctor was empathetic and made me feel cared for , but apparently he forgot to send my medications to the pharmacy. I called 5 times to get my medications sent over to the pharmacy , what shocked me is those Indians answering the phone with heavy accents that nobody would understand what they’re saying and found out it was a call Center somewhere in India , no matter how many times they promised me to deliver my message to the doctor to send my medication over to the pharmacy , they never did , I went to Rite Aid to pick up 2 times and called the call Center twice while I was there with no progress. It was bad experience for me dealing with this place at my first visit , I will never go back or recommend someone to do so, it’s been 3 days since I visited this place ; yet I haven’t received my medications and I am diabetic with type 2. miserable Impression from the first visit.

Doctor was empathetic and made me feel cared for , but apparently he forgot to send my medications to the pharmacy. I called 5 times to get my medications sent over to the pharmacy , what shocked me is those Indians answering the phone with heavy accents that nobody would understand what they’re saying and found out it was a call Center somewhere in India , no matter how many times they promised me to deliver my message to the doctor to send my medication over to the pharmacy , they never did , I went to Rite Aid to pick up 2 times and called the call Center twice while I was there with no progress. It was bad experience for me dealing with this place at my first visit , I will never go back or recommend someone to do so, it’s been 3 days since I visited this place ; yet I haven’t received my medications and I am diabetic with type 2. miserable Impression from the first visit.

Doctor was empathetic and made me feel cared for , but apparently he forgot to send my medications to the pharmacy. I called 5 times to get my medications sent over to the pharmacy , what shocked me is those Indians answering the phone with heavy accents that nobody would understand what they’re saying and found out it was a call Center somewhere in India , no matter how many times they promised me to deliver my message to the doctor to send my medication over to the pharmacy , they never did , I went to Rite Aid to pick up 2 times and called the call Center twice while I was there with no progress. It was bad experience for me dealing with this place at my first visit , I will never go back or recommend someone to do so, it’s been 3 days since I visited this place ; yet I haven’t received my medications and I am diabetic with type 2. miserable Impression from the first visit.

Harry Rabbit did well. 5 star

Harry Rabbit did well. 5 star

Harry Rabbit did well. 5 star

Harry Rabbit did well. 5 star

Harry Rabbit did well. 5 star

Harry Rabbit did well. 5 star

I am a previous patient of a NP that now works with this group. I spoke with Alex M and he made it very easy to schedule a new patient appointment. He was professional and kind.

I am a previous patient of a NP that now works with this group. I spoke with Alex M and he made it very easy to schedule a new patient appointment. He was professional and kind.

I am a previous patient of a NP that now works with this group. I spoke with Alex M and he made it very easy to schedule a new patient appointment. He was professional and kind.

I would like to thank Scott in the billing department for his efforts in resolving an issue I had with a bill. He took the time to review the issue and spoke with Dr. Amy Munro and cleared the issue up. He then contacted me to let me know that the issue has been resolved and cleared, he was very kind and nice on the phone and then explained everything completely. He is an associate you should be proud to have on your team. Thank you.

I would like to thank Scott in the billing department for his efforts in resolving an issue I had with a bill. He took the time to review the issue and spoke with Dr. Amy Munro and cleared the issue up. He then contacted me to let me know that the issue has been resolved and cleared, he was very kind and nice on the phone and then explained everything completely. He is an associate you should be proud to have on your team. Thank you.

I would like to thank Scott in the billing department for his efforts in resolving an issue I had with a bill. He took the time to review the issue and spoke with Dr. Amy Munro and cleared the issue up. He then contacted me to let me know that the issue has been resolved and cleared, he was very kind and nice on the phone and then explained everything completely. He is an associate you should be proud to have on your team. Thank you.

I would like to thank Scott in the billing department for his efforts in resolving an issue I had with a bill. He took the time to review the issue and spoke with Dr. Amy Munro and cleared the issue up. He then contacted me to let me know that the issue has been resolved and cleared, he was very kind and nice on the phone and then explained everything completely. He is an associate you should be proud to have on your team. Thank you.

Ben was so efficient and helped me to get my husband established as a new paient for one of their specialty offices. I am very pleased in his professionalism and the excellent service he provided!

Ben was so efficient and helped me to get my husband established as a new paient for one of their specialty offices. I am very pleased in his professionalism and the excellent service he provided!

Ben was so efficient and helped me to get my husband established as a new paient for one of their specialty offices. I am very pleased in his professionalism and the excellent service he provided!

Ben was so efficient and helped me to get my husband established as a new paient for one of their specialty offices. I am very pleased in his professionalism and the excellent service he provided!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!

Chris Smartz helped me with my service today.he took care of my billing and helped to make my appointment.I appreciate his work today.

Chris Smartz helped me with my service today.he took care of my billing and helped to make my appointment.I appreciate his work today.

Chris Smartz helped me with my service today.He took care of my billing and helped me to make my schedule.I appreciate his help today

Chris Smartz helped me with my service today.He took care of my billing and helped me to make my schedule.I appreciate his help today

Chris Smartz helped me with my service today.He took care of my billing and helped me to make my schedule.I appreciate his help today

When I spoke with tom over the phone he handled my problem in a timely, and efficient manner.

When I called the Harlem Road office Tom was very helpful, and resolved my issue in a courteous, and efficient manner.

When I called the Harlem Road office Tom was very helpful, and resolved my issue in a courteous, and efficient manner.

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.

Wish Dr. Kawinski was still with the practice! He was a great doctor and was very good in patient care. Also had a good bed side manner.

Wish Dr. Kawinski was still with the practice! He was a great doctor and was very good in patient care. Also had a good bed side manner.

They are very fast with their portal responses. I had barely submitted my request for a refill and already had a phone call confirming my refill has been sent. Jennifer was helpful.

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!

Nick Adams assisted me today in finding a psychiatrist which with the insurance I carry isn't easy! He was very kind and helpful! I appreciate how polite he was

Nick Adams assisted me today in finding a psychiatrist which with the insurance I carry isn't easy! He was very kind and helpful! I appreciate how polite he was

Nick Adams assisted me today in finding a psychiatrist which with the insurance I carry isn't easy! He was very kind and helpful! I appreciate how polite he was

Harry is professional and assistant me today he make it so easy

Harry rabbit is so professional he assisted me today and make it so easy thank you so much

Harry rabbit is so professional he assisted me today and make it so easy thank you so much

Harry rabbit is so professional he assisted me today and make it so easy thank you so much

Harry was very kind and helpful. Thank you for your assistance!

Harry was very kind and helpful. Thank you for your assistance!

Harry was very help FYI l and was able to get me an appointment immediately

Harry was very help FYI l and was able to get me an appointment immediately

Thank Grace w Patient Portal! Finally got both my husband’s and my accounts set up. And thanks to Dr Longbine for being such a kind and caring Dr. Also, very accessible, helping my slide through his chronic pain troubles.

Thank Grace w Patient Portal! Finally got both my husband’s and my accounts set up. And thanks to Dr Longbine for being such a kind and caring Dr. Also, very accessible, helping my slide through his chronic pain troubles.

Thank Grace w Patient Portal! Finally got both my husband’s and my accounts set up. And thanks to Dr Longbine for being such a kind and caring Dr. Also, very accessible, helping my slide through his chronic pain troubles.

A very professional group. Services are very prompt . Very caring team . My first point of contact was Nick Adam, a person par excellence who walked me through the process very patiently and created a very positive impression about the group at the outset. I give five star to Nick and the group Shah Numani

A very professional group. Services are very prompt . Very caring team My first point of contact was Nick Adam a person par excellence who walked me through the process very patiently and created a very positive impression about the group at the outset. I give five star to Nick and the group Shah Numani

A very professional group. Services are very prompt . Very caring team My first point of contact was Nick Adam a person par excellence who walked me through the process very patiently and created a very positive impression about the group at the outset. I give five star to Nick and the group Shah Numani

A very professional group. Services are very prompt . Very caring team My first point of contact was Nick Adam a person par excellence who walked me through the process very patiently and created a very positive impression about the group at the outset. I give five star to Nick and the group Shah Numani

WNY MEDICAL helped me get onto my portal on a Sunday afternoon! They're available 24/ 7 to help with lots of things ... thats terrific!

Primary care wny , All locations Warning this a patient care mass factory 1) there is no regular attending physician. Do not expect the same physician to treat you twice. 2) Check your bill. I received a bill and my insurance said I should not. 3) there is minimal way to contact them. You are asked to go to a web portal. If you call . Expect long wait times. If you reach someone, do no depend on messages being related to doctors. 4) competency ,lack of in the office. Repeat directions and instructions with staff. Be clear they understand. 5) if you're expecting warmth, or a personable experience This doctor office is a patient factory. It's mass produced patient care.

Primary care wny , All locations Warning this a patient care mass factory 1) there is no regular attending physician. Do not expect the same physician to treat you twice. 2) Check your bill. I received a bill and my insurance said I should not. 3) there is minimal way to contact them. You are asked to go to a web portal. If you call . Expect long wait times. If you reach someone, do no depend on messages being related to doctors. 4) competency ,lack of in the office. Repeat directions and instructions with staff. Be clear they understand. 5) if you're expecting warmth, or a personable experience This doctor office is a patient factory. It's mass produced patient care.

Nothing but great things about this office.... People are extremely friendly!

Nothing but great things about this office.... People are extremely friendly!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!

Harry was very helpful with my call, he sent over my work note and made sure to stay on the line until it was sent over. Very helpful!

The first time I called WNY Med to search for PCP for my mom, since the one they (United Health) sent in a letter, was not valid. After a few days and a few attempts, the 2nd PCP was not accepting new patient. So the second call was made and again with no results (Drs were not participants or not accepting new patients) and instead of me giving up, Harry Rabbit, stayed with me and helped me in talking with the provider, selecting a new PCP, and also made an actual appointment for my mom. Harry went beyond his duty to satisfy his customers, now That is customer service. Thumbs up to Harry. If I have to rate his customer service role, please Harry accept my 5/5 stars. Thank you Larry

The first time I called WNY Med to search for PCP for my mom, since the one they (United Health) sent in a letter, was not valid. After a few days and a few attempts, the 2nd PCP was not accepting new patient. So the second call was made and again with no results (Drs were not participants or not accepting new patients) and instead of me giving up, Harry Rabbit, stayed with me and helped me in talking with the provider, selecting a new PCP, and also made an actual appointment for my mom. Harry went beyond his duty to satisfy his customers, now That is customer service. Thumbs up to Harry. If I have to rate his customer service role, please Harry accept my 5/5 stars. Thank you Larry

The first time I called WNY Med to search for PCP for my mom, since the one they (United Health) sent in a letter, was not valid. After a few days and a few attempts, the 2nd PCP was not accepting new patient. So the second call was made and again with no results (Drs were not participants or not accepting new patients) and instead of me giving up, Harry Rabbit, stayed with me and helped me in talking with the provider, selecting a new PCP, and also made an actual appointment for my mom. Harry went beyond his duty to satisfy his customers, now That is customer service. Thumbs up to Harry. If I have to rate his customer service role, please Harry accept my 5/5 stars. Thank you Larry

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paperwork sent to the patient portal. I give John and Frank 5 stars.

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was very attentive. Deserves 5 STARS!

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was extremely nice and never spoke harsh. He was very attentive. Deserves 5 STARS!

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was extremely nice and never spoke harsh. He was very attentive. Deserves 5 STARS!

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was extremely nice and never spoke harsh. He was very attentive and was very knowledgeable in knowing how to steer me in the right direction. Shawn deserves a 5 STAR RATING!

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was extremely nice and never spoke harsh. He was very attentive and was very knowledgeable in knowing how to steer me in the right direction. Shawn deserves a 5 STAR RATING!

Best primary care I have had the pleasure of working with and I am 52 years old. Thank you for your service your assistance and consideration is sincerely appreciated God bless you all.

Best primary care I have had the pleasure of working with and I am 52 years old. Thank you for your service your assistance and consideration is sincerely appreciated God bless you all.

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.

Nick ....jiffie . ....and Harry thank you so much for helping me get my antibiotics I was 8n desperate need with a absess tooth after hours got me my antibiotics I desperately needed thank yous so much life savers.

Nick ....jiffie . ....and Harry thank you so much for helping me get my antibiotics I was 8n desperate need with a absess tooth after hours got me my antibiotics I desperately needed thank yous so much life savers.

Nick ....jiffie . ....and Harry thank you so much for helping me get my antibiotics I was 8n desperate need with a absess tooth after hours got me my antibiotics I desperately needed thank yous so much life savers.

Patient: Patrick Ravel - I am Patricks sister and writing this review on his behalf. You should be called Dr Death because your treatment of his diabetes almost caused his death. You were over-prescribing his insulin, you have not returned phone calls, you have not addressed his recent hospitalization and you have advised him that if his sugar was low at night to eat ice cream. Exactly where did you get your medical degree, Mr. Softy? I will be writing to the AMA !

It the worst place and don’t even bother coming here and the place is not clean, the doctor cleared me for medical clearance knowing that my hemoglobin is low and could caused a blood transfusion and she knows what kind of surgeries even the surgeon told me he surprised that my doctor cleared me that I could end up in the hospital … never again come this place …

It the worst place and don’t even bother coming here and the place is not clean, the doctor cleared me for medical clearance knowing that my hemoglobin is low and could caused a blood transfusion and she knows what kind of surgeries even the surgeon told me he surprised that my doctor cleared me that I could end up in the hospital … never again come this place

It the worst place and don’t even bother coming here and the place is not clean, the doctor cleared me for medical clearance knowing that my hemoglobin is low and could caused a blood transfusion and she knows what kind of surgeries even the surgeon told me he surprised that my doctor cleared me that I could end up in the hospital … never again come this place

Sharon Gems (I think that's correct spelling) was extremely helpful today with helping me get my prescription refilled. She was friendly and professional. She spoke clearly and calmly and was very patient with my helper and all the questions we had. She is a credit to the organization.

Sharon Gems (I think that's correct spelling) was extremely helpful today with helping me get my prescription refilled. She was friendly and professional. She spoke clearly and calmly and was very patient with my helper and all the questions we had. She is a credit to the organization.

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.

KATY CALLED ME QND WAS VERY NICE AND CORDIAL AND COMPLETED THE JOB AT HAND.. VERY PLEASED,, I HQVE BEEN A PART OF WNY FOR MANY YEARS GREAT TEAM

I was asked to review WNY Medical after my phone call with them today. This leads me to believe they think they are handling things great. I have never been more disappointed in a physician's office than I am right now. I had some minor surgery last week and followed it up with an Emergency Room visit. I am supposed to see my GP within the week. They can't see me for nearly 2 weeks. Later today I grabbed something and pulled a muscle....again, no one can help, Go to Well Now they told me. So here is my review!!

thank you so much elex smith for helping me for nascentia health options forms sending back to patient portel. You are always so helpful and conscientious!

Stanley Ext 3612 Excellent service. He is always very helpful.

This is absolutely ridiculous that I’m freaking working and you people called me 9 times in a row!!!! Never leave a message!!! This is straight out harassment!! Stop calling me!! I made almost a $400 payment I don’t owe anything!!! Keep calling me 9 times in a row and I’m pressing charges

SHAWN MURPHY EXT 3715 Excellent service. He is very helpful and understanding.

I'm so thankful for wny medical and there great customer service. Miles is great, he always makes sure anything and everything is done correctly. If I need something miles is on top of it. I couldn't thank you more miles !

I showed Positive for a COVID Monday 5/9/22 & immediately phoned WNY medical and spoke to Nick Adams one of the after hours staff . I was nervous; & he was patient with my urgency’s that evening and in conjunction with the doctors that contacted me. He also checked in with me to see how I was feeling this evening; I felt valued for that call so I feel he should be recognized for his attention to my situation these past few days . Thank you again Nick- C. Newman

Allen helped me he was great

Stanley, the manager for the patient portal was very helpful with rebooting the portal for me so that I could log in. He was very nice and knowledgeable, and I appreciate all he did for me today. If it is a star rating, he would get 5! Excellent! I do like very much Donna Jaworski-she is very kind and easy to speak with about any concerns that I have. She is a total asset to this practice.

Harry was a great help to me Larry Marino papa need to get a Medicaid Cab to go to my appointment on Monday I really appreciate it thank you so much

I do love the fact they they are conveniently an all in one practice. Sean Murphy the appointment setter was extremely knowledgeable and willing to go the extra mile to answer questions I had, and provided information about the 2 new Drs my husband and I will be seeing. So far my experience with NP Kaitlyn Smith (previously Carney), in Orchard Park location, was extremely positive, she is young, knowledgeable, and very understanding of our medical issues. Her bedside manner is excellent!! I highly recommend her! Now the Dr I would not let even my worst enemy treat, is Dr Gary Wang! He is a horrible Dr and my husband came home basically unable to walk because of what he did to him. He went to him and had his first pain management, because of his 5 back surgeries, during the appt, the Dr berated and belittled him calling him fat and that he looked pregnant. Then put him on a table rotating his legs violently while shaking him saying "that doesnt hurt, man up". He then highly recommended and prescribed Suboxen only. My husband felt humiliated and not heard at all and walked out! He was in severe pain for that entire week barely being able to move! That Dr, using that term very loosely, needs to have his license taken away! I guess you will always find that one bad apple!

I had the pleasure of speaking to stanl@ wny to help with portal. He was VERY PATIENT with me. My computer and running slow, and I AM far from a computer pro. JUST HAVE TO SAY HE WAS GREAT, AND THANK YOU TO HIM... I give him 100%,and 5stars!!!!

I felt really welcome when I first called to make my appointment. Smith Adam was especially helpful!

Drs come and go I'm sorry nurse practitioners come and go they keep your records strait at all terrible

Same here I've been going to them for the past 2 months under a workers comp issue injuries I gave him all the billing information not once not twice six times everything was correct come to find out they've been billing my fidelis care messing up my whole compensation file they know that it's illegal to Bill fidelis when you're work related injury and you give them the insurance information to Bill it this is bull who does that if you don't take workers comp you shouldn't have said you were going to Bill them then try to lue to me when I keep asking for the workers compensation forms to be filled out for the board no wondered you won't give them all along you disregard my instructions for the billing and send it to my private insurance thanks for the mess shame on you

Allan Rock is an asset to WNY Medical. He is organized, compassionate and very helpful 10 stars!! **********

I'm reluctant to post this review as I think medical professionals sometimes get poor reviews due to reasons other than the care they provide. However, in this case, I can't think of anything good to say about the practice or the office staff. I've made multiple requests for this office to send my medical records to my new provider - the first one by mail in January 2022. Since then I have called numerous times and emailed - all with no results. Today, after a full 2 months I spoke with someone who assured me he would fax my records today. There was no response as to why all previous communications went unanswered nor why this wasn't done after the first request. Additionally, the 2 practitioners I saw at this office both left the practice. I was never notified until my next appointment. I would not recommend this practice.

Stan was very professional and helpful in setting up my patient portal and answering other questions. I was having trrouble setting up my portal and he made the process quick and guided me through it.

I'd like to express that Marcus Ambrose was very helpful to me with the Patient Portal location. On a number of occasions his communication skills and kindness have made a difference in understanding my health situation. His patience with my tech difficulties were nothing less than heroic ! I believe he is an asset to this medical group at Western New York Medical PC. Sincerely, Irene Mirayes

NP Haijun Yao is completely incompetent. He does not look at a patient's chart, only their blood work results and medications. I brought my 80 year old grandpa who has dementia to see him twice. My grandpa asked him if he can drive, Yao responded of course. I told him grandpa has dementia and can't drive. Yao told him to not drive far from home so he doesn't get lost. Also told him he is very healthy, apparently missing the heart disease, two forms of cancer, and dementia. We went back yesterday, I asked him to fill out a medical form for assisted living. Yao told me I should never have given this to him, I should have given it to the front desk, they fill it out, he only signs off on it. When my grandpa said he is still grieving the death of this wife and asked for advice, Yao told him to keep busy by going to a library or hospital to volunteer and soon he will forget all about her. Apparently forgetting about the dementia, suspended license, and that he is going into assisted living. Also, that is a completely heartless thing to say.

Appointment made, for procedure, Marcus Ambrose 716 923 4380 ext 3172 excellent assistance provided!!

Very pleased with my dermatology appointment on Harlem Rd.,with Dr.Elena Kalabushkina. She took her time and gave me a complete skin check.Will give her 5 stars.

Dr khan left us without meds for 7 days because he quit and no one told us! The office staff are not compassionate they dont care ! Suboxone is a drug you should never run out or be off for any period of time, Dr khan didn’t care about any of his patients He just wanted the 160. Cash every month !

I had the pleasure of having Marcus Ambrose help me with getting connected on zoom so I am able to complete my annual virtual doctors visit. He was a great help and his communication skills were top tier. I highly recommend Marcus in helping you with your medical/technical needs. His number is (716)923-4380 Ext 3172.

My pharmacy was having trouble getting in touch with my doctor on friday,I was going to run out the end day of Saturday. So I called myself to the main office WNY medical and spoke with Marcus Ambrose ext.3172 he was absolutely wonderful, Marcus took care of the whole situation within 20 minutes. I now my totally relieved that I can pick up my medication in 1 hour. Thank you for everything Marcus

If I didn't LOVE Dr. Diane Morrison I would leave this practice tomorrow. The ladies who take phone calls, makes appointments, etc. are extremely unprofessional. I received an unexpected call from Dr. Morrison one day and I was a bit concerned when I called her back. Wasn't sure what the call was about. The woman who answered the phone was laughing with someone else in the background and paid no attention to my inquiry. She did not know my nervousness, but her unprofessionalism made the experience more stressful than it needed to be. As well, I cannot understand the women I talk to, they cut you off when you're speaking, and overall are rude and abrasive. Lastly, the office on Maple Road should be condemned. It is dilapidated, filthy, and frankly concerning given it's a 'medical office'. Again, I love Dr. Morrison, and thankfully I only have to go for routine appointments, once per year. More than that and I'm sure I'd have to find alternate arrangements.

Grrrr. I am so very frustrated that when I call to make an appointment I can NOT talk to the ladies in the office I go to! Why all of a sudden do you have people who I CANNOT UNDERSTAND taking calls and maki g appointments?? It is beyond frustrating! My PA has also left this group and So far my experience with WNY MEDICAL because of her has been great …. Wonder if I’ll have that same opinion in the future. It has already dropped because of the “medical consultants “ ………

very satisfied with any medical . staff very friendly. Amy Munro is very knowledgeable & efficient. pleased with patient portal too. always a quick response for refills, questions, concerns. I have highly recommended to others

Great service at Walden WNY medical and love the portal, everything at your fingertips

I want to acknowledge how much I appreciate the WNY Medical patient portal. Whenever I need a prescription refill or need to check when an appointment is, I can go on the portal and the information is so easily obtained. I do not have to make a phone call or wait for someone to call me back. It really makes everything so mcuh easier.

I absolutely love the nurses and PAs but I can NOT stand the calls from "medical consultants"... nor when trying to make appointments or confirm them, the people that are calling or answering phones hardly speak English.....honestly considering leaving practice due to the outsourcing...ridiculous

We love Dr. Quijada. Have been a patient for many years. Very thorough and listens to any concerns.

I spoke with John Frank on making a Dr. Appointment. He was very helpful and nice. Also he found a location near me.

Hira B from the prescription department was very helpful in handling my appointment and prescription.

John Frank was very professional, he helped me to make an appointment soon as possible. He was very portlet Thank You Very Much

Thanks to John Frank, he was very kind, helped me with scheduling an appointment Thanks a lot

I must truly say Marcus Ambrose was wonderful he made me feel so comfortable about coming to a new Dr. Office!!!💯

I love Dr Quijada and I have been her patient for 10 + years! She is so knowledgeable, kind and funny. My only issue is that the wait to be seen takes forever and I sometimes can expect to be seen 3+ hours after my appointment time. It is very difficult to schedule things on the day of my appointment because I never know how long I will be in the waiting room. That is Only negative part of the experience

Mr. John Frank was very welcoming and professional with assisting me in setting up an appointment with my doctor. He found me an immediate opening and was a pleasure to speak too.

Hits B. Was very kind and thorough when handling my prescriptions and referrals. Absolutely amazing customer service

Harry was awesome helped out a lot was cool dude felt comfortable when he was asking a few Easy questions

Excellent service. Dr. Rodes was very professional and accommodating, and provided excellent services. Danny in the scheduling department was very helpful and spent a lot of time with us to make sure the appointments for our 19 workers fit within our scheduling needs. Thank you, we will not hesitate to use WNY Medical for our medical needs in the future!

I called the offuce and Danny was the only person in office and was helpful . Bravo

Danny was wonderful 5 stars

I called wny medical office located at Harlem, I talked to Marcus regarding my portal and prescription process. the patient care coordinator Marcus guy was very helpful and eager to help . he helped me setting up my account and guide me nicely. very good service.

Dex Morgan was very prompt and helpful with my needs regarding services and medication. 5 stars!

Dex Morgan did a great job helping me sort out some confusion on a prescription refill. He quickly got it straightened out for me. 5 Stars!

Chris Smartz was so helpful today he made sure my medication was resent to the pepper pharmacy!

5 Star excellent Dr Norma QUIJADA is awesome,caring,understanding & an angel from above!!!! She deserves an OUTSTANDING AWARD DR !!!

5 stars. Reviews my chart and bloodwork thoroughly with me at each visit. See her 4 times a year for my thyroid. Enjoy my visits, great physician.

5 stars Dr. Q. Has been seeing me for over20 yrs. I have no complaints. She is very thorough.

On 6/28, Hira was very helpful when I called to get a prescription refilled. She was very courteous and followed through by calling my pharmacy. She was very helpful to me.

Today I spoke with your service Representative, "Adam Smith," requesting to be a new patient with Dr. Morris Cavalieri, Derby, N.Y. 14047, as my PCP Adam was helpful and informative and guided me through the procedure, smoothly. He also set a first appointment for me which will be Thurs. July 8th. @1:15pm. Thank you. Paula Jamison

“Thank you for putting yourself on the front line.”

I spoke with Stanley today regarding a phone appt with Judy who is standing in for Jameela. He was very pleasant and thorough about the appt and I will look forward to speaking with him in the future very much. David M. Bowersox

hirab was most helpfull got my perscription info righted rickytic

My call today with Sharon James was handled very well

Steven H was very helpful for my call today Took his time & helped me 100% Should have more like him working there Pleasant experience Dr Laduca answering service

Marsh Munro is very helping, kind and understanding. I have experience with this person regarding my friend issue. I am very thankful to this person. I have an awesome experience with WNY.

Words can’t say enough how much I am grateful to Dr Chanda Sadiq and the WNY medical team for working diligently for my mother who was a case of Acute kidney failure and a chronic diabetes. Going without health insurance for two years and surviving on OTC products finally she was taken in by the Medical Facility and with constant followups and competent specialists guidance finally showed excellent results in just few months. Her A1C dropped from 11.5 to 7.5. It was shocking rather than surprising .Efficient staff is always readily available to schedule appointments and give reminders. Very pleased with the service. I give full credit to Dr Chanda who is very professional, empathetic and likes to stay on top of things.I believe my mother is in good hands now!

I was going to call yesterday to schedule my follow monthly appointment but before I even had a chance, Dr. Rahman's (Psychiatry) receptionist called me. I was very pleased. However, the earliest appointment they could give me was after my medications were due so he said he would make a note of it and contact me the following day to make sure I got my meds. I never received the phone call and it's Friday which means I have to go all weekend without my meds. I started out very pleased but now I am very disappointed

Nathan was great today when I needed an appointment rescheduled for a sooner time. Highly recommend WNY medical pc for treatment.

Allan Rock went above and beyond to help me.

My experience has been wonderful. Dr Saeed is patient and has been able to manage my needs quite well. He is frequently out of town, however Dex Morgan, his medical assistant is always able to communicate needs in his absence, making sure I have what I need should an unplanned need arise.

WNY Medical is a very thorough doctors office. My appointment was on time, the doctor and the nurses took their time with me and answered all my questions. I received two tests on site and they set me up with all of the other referrals that I needed. The front office were kind, helpful and very efficient. My patient portal contact person, Stan, was patience and very helpful. If he didn't walk me through the process of setting up the patient portal I would have not bothered to do it. I was impressed with all the immediate contact that the office made with me after my appointment. And finally, I love all the updates that they made to the office and the examining rooms. Very nice. I am glad I chose WNY Medical as my primary source for medical attention.

Harry Rabbit was very helpful. Much appreciated.

Staffs are good and helpful

Nathan was very helpful.

Very pleasant and efficient interactions with billing representative Fred Abbott. Polite and accommodating with excellent communication skills.

I am a patient, having Chandra Sadiq as my provider. I am very happy with her professionalism, and taking care of my health. Chandra overseas my thyroid and has got the right combination of rotating days of 2 different doses of meds. She always ask questions and even will even send me for blood to check vitamin levels. Thank you. They are a busy office but I am happy.

5 stars.

I can’t put into word how helpful WNYMedical has been for my 89 year old mother. There are times when she has an appointment and I need to change it and they bend over backwards to work with us. Mark especially takes his time to help and to answer questions we have and we never feel rushed. He is a true professional and is a huge reason why we have stayed here so long. I can’t begin to tell you how nice it is to know someone really cares and is truly trying to help. I wish more were like Mark. Thank you so much!

Dr Riffat Sadiq is my primary Docter, she is very courteous, kind, and very competent. Her holistic approach has been very helpful for me, and her friendly attitude has helped me feel comfortable around her.

5 stars

5 stars! Always there when I need them and follows up with me. The team at Walden (Depew) is excellent!

5 stars, staff is polite and courteous.

Great service and friendly. Always able to get in to see Dr. Jenn right away.

It is a very friendly office. Always clean and I am taken care of right away.

Very good care and friendly. Very thorough during examinations and when answering questions.

My visit today was very satisfying, all questions were answered.

I always feel welcomed by everyone here.

Always professional and attentive to my needs. Take the time to listen and provide, advise and give direction.

I love WNY Medical, friendly staff and always on time. Never a worry about my care.

Amazing doctors and staff.

Best, kindest visit ever, thanks!

Dr. Bucci is personable, caring, thorough and goes by patient not just numbers. Very awesome.

Always listens to my concerns, great with referrals. Never feel rushed, feels like they take their time to really figure out any issues at hand.

Very friendly and profound. Always in and out, never waiting forever.

Very professional, friendly and courteous.

Great service and friendly staff. Always comfortable.

Staff is always pleasant and I am in and out.

My nurse practitioner is very thorough, understanding and very caring. She always answers all my questions and I couldn’t be happier.

Fast and friendly, always on time. They will help you with all your problems.

Always a friendly vibe, great staff and a great experience at WNY Medical! Keep up that great work!

My visit today was very in depth. They answered all of my questions and addressed all of my concerns.

Great visit, doctors are helpful, nice and kind.

Always a great experience.

They are amazing here. I would not go anywhere else.

They were so kind and helpful, answering all my questions. Love going with them, the two doctors and the staff.

Service and doctors are great.

Excellent staff fast and friendly service

Very helpful, thorough and professional.

Quick and friendly service.

I like the all around process there. All the staff were very nice and I would recommend others to come here.

After 1st visit, I was very happy with the PA, Youn Kim. We went over different aspects of the possibilities of hair loss and currently we are still investigating. Good location too!

Everyone of the staff I saw today was exceptionally kind and I’m glad to be back in Dr. Cavalieri’s care

As usual a pleasant and professional experience

Always a pleasant doctor/healthcare experience. Professional and polite and always answers any questions and/or concerns in an understandable manner. Everyone here is great!

Each time I visit WNY Medical PC I am greeted by the wonderful staff at the front desk. I would like to personally thank Megan and Elena for their professionalism and patience they’ve had with me. You guys are truly amazing!

Clean, spacious, spa-like. Front office staff are extremely friendly, 5 stars!

“Very friendly staff, very patient and understanding. I would recommend this place to anyone!

Always fast and wonderful interaction with staff

I’ve been coming to WNY for years and have always received stellar service. The doctors and staff are excellent

I love the Derby girls !!! Debbie is always very helpful and amber always helps me if I need something krista is very good at her job and so is Stephanie my mother has pls and can not walk and has week bones and was in bed sick I called the office Debbie and Amber came in on there lunch to check her out I was so thankful they came I also go there I would not go anywhere else they are a great group Debbie and Amb r have really help me meet my needs and my mothers needs GO DERBY GIRLS your the best I also like now they have J Wilson to go over your chart and any concerns

Very professional environment, staff is very helpful. Waiting time is way less comparing other clinics. Thanks WNY Medical.

Amy Monroe is who I see and she is the best. The staff in the office are exceptional, it's a warm efficient office. You definitely feel better when you come out. They are organized friendly and most helpful in everyway. But when you call you want to make sure your talking to the office the other part of not talking to the office is confusion with billing appointments and they always want to know why your calling the office. They are hard to understand but if you want your health issues met call the office for great medical care you will be glad you did Amy Monroe is the best in her field, and l mention her to other doctors and they all say she is a wonderful professional and she goes the extra mile.

I have been going to WNY Medical PC on Broadway since it opened. I am very happy with the care that they give me and my family. They are pleasant and give me the attention that is needed to treat whatever my concerns are. My primary contact is Amy Munro . I was so impressed with Amy that I followed her to WNY Medical from Lancaster Medical. All of the staff have been helpful, efficient and caring.