Reviews

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

I needed help logging on to my patient portal and I called Dr. Prowal Office and I was transfered to Grace who was a great help, she stayed on the line with me until i was able to successfully login to my Paient Portal. Thank You again Grace for your help!!
NagibAbdullah

Chris Smartz helped me with my service today.he took care of my billing and helped to make my appointment.I appreciate his work today.
Rebika Pradhan

Chris Smartz helped me with my service today.he took care of my billing and helped to make my appointment.I appreciate his work today.
Rebika Pradhan

Chris Smartz helped me with my service today.He took care of my billing and helped me to make my schedule.I appreciate his help today
Rebika Pradhan

Chris Smartz helped me with my service today.He took care of my billing and helped me to make my schedule.I appreciate his help today
Rebika Pradhan

Chris Smartz helped me with my service today.He took care of my billing and helped me to make my schedule.I appreciate his help today
Rebika Pradhan

When I spoke with tom over the phone he handled my problem in a timely, and efficient manner.
MelissaHutchinson

When I called the Harlem Road office Tom was very helpful, and resolved my issue in a courteous, and efficient manner.
MelissaHutchinson

When I called the Harlem Road office Tom was very helpful, and resolved my issue in a courteous, and efficient manner.
MelissaHutchinson

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.
MargaretPhillips

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.
MargaretPhillips

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.
MargaretPhillips

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.
MargaretPhillips

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.
MargaretPhillips

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.
MargaretPhillips

I recently has a problem logging into the patient portal. I spoke to Jack and he advised the person responsible for resetting the passwords was not in the office at that time but he would convey my message to her. I received a call the next morning and within just a few minutes I was all set. The women that reset my password stayed on the phone with me to make sure that I no longer had any problems. I must say that I am extremely impressed with both associates responsiveness and professionalism. Thank you so much for resolving my issue so quickly and for being so pleasant to talk to.
MargaretPhillips

Wish Dr. Kawinski was still with the practice! He was a great doctor and was very good in patient care. Also had a good bed side manner.
DanetteBrzozowski

Wish Dr. Kawinski was still with the practice! He was a great doctor and was very good in patient care. Also had a good bed side manner.
DanetteBrzozowski

They are very fast with their portal responses. I had barely submitted my request for a refill and already had a phone call confirming my refill has been sent. Jennifer was helpful.
SamanthaHarrington

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!
Ann MarieSpence

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!
Ann MarieSpence

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!
Ann MarieSpence

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!
Ann MarieSpence

Always very helpful, polite and prompt in their response. I've been in a bind a couple times and they scrambled to help me out and get me the help I needed. Excellent service!
Ann MarieSpence

Nick Adams assisted me today in finding a psychiatrist which with the insurance I carry isn't easy! He was very kind and helpful! I appreciate how polite he was
HeidiClayson

Nick Adams assisted me today in finding a psychiatrist which with the insurance I carry isn't easy! He was very kind and helpful! I appreciate how polite he was
HeidiClayson

Nick Adams assisted me today in finding a psychiatrist which with the insurance I carry isn't easy! He was very kind and helpful! I appreciate how polite he was
HeidiClayson

Harry is professional and assistant me today he make it so easy
AbdelmoniemMegahed

Harry rabbit is so professional he assisted me today and make it so easy thank you so much
Abdelmoniem Megahed

Harry rabbit is so professional he assisted me today and make it so easy thank you so much
Abdelmoniem Megahed

Harry rabbit is so professional he assisted me today and make it so easy thank you so much
Abdelmoniem Megahed

Harry was very kind and helpful. Thank you for your assistance!
RachelNoble

Harry was very kind and helpful. Thank you for your assistance!
RNoble

Harry was very help FYI l and was able to get me an appointment immediately
KristenKreuter

Harry was very help FYI l and was able to get me an appointment immediately
KristenKreuter

Thank Grace w Patient Portal! Finally got both my husband’s and my accounts set up. And thanks to Dr Longbine for being such a kind and caring Dr. Also, very accessible, helping my slide through his chronic pain troubles.
JohnCalleri

Thank Grace w Patient Portal! Finally got both my husband’s and my accounts set up. And thanks to Dr Longbine for being such a kind and caring Dr. Also, very accessible, helping my slide through his chronic pain troubles.
JohnCalleri

Thank Grace w Patient Portal! Finally got both my husband’s and my accounts set up. And thanks to Dr Longbine for being such a kind and caring Dr. Also, very accessible, helping my slide through his chronic pain troubles.
CherylSt George-Calleri

A very professional group. Services are very prompt . Very caring team . My first point of contact was Nick Adam, a person par excellence who walked me through the process very patiently and created a very positive impression about the group at the outset. I give five star to Nick and the group Shah Numani
ShahNumani

A very professional group. Services are very prompt . Very caring team My first point of contact was Nick Adam a person par excellence who walked me through the process very patiently and created a very positive impression about the group at the outset. I give five star to Nick and the group Shah Numani
ShahNumani

A very professional group. Services are very prompt . Very caring team My first point of contact was Nick Adam a person par excellence who walked me through the process very patiently and created a very positive impression about the group at the outset. I give five star to Nick and the group Shah Numani
ShahNumani

A very professional group. Services are very prompt . Very caring team My first point of contact was Nick Adam a person par excellence who walked me through the process very patiently and created a very positive impression about the group at the outset. I give five star to Nick and the group Shah Numani
ShahNumani

WNY MEDICAL helped me get onto my portal on a Sunday afternoon! They're available 24/ 7 to help with lots of things ... thats terrific!
ArleneDuggan

Primary care wny , All locations Warning this a patient care mass factory 1) there is no regular attending physician. Do not expect the same physician to treat you twice. 2) Check your bill. I received a bill and my insurance said I should not. 3) there is minimal way to contact them. You are asked to go to a web portal. If you call . Expect long wait times. If you reach someone, do no depend on messages being related to doctors. 4) competency ,lack of in the office. Repeat directions and instructions with staff. Be clear they understand. 5) if you're expecting warmth, or a personable experience This doctor office is a patient factory. It's mass produced patient care.
MarcKellick

Primary care wny , All locations Warning this a patient care mass factory 1) there is no regular attending physician. Do not expect the same physician to treat you twice. 2) Check your bill. I received a bill and my insurance said I should not. 3) there is minimal way to contact them. You are asked to go to a web portal. If you call . Expect long wait times. If you reach someone, do no depend on messages being related to doctors. 4) competency ,lack of in the office. Repeat directions and instructions with staff. Be clear they understand. 5) if you're expecting warmth, or a personable experience This doctor office is a patient factory. It's mass produced patient care.
MarcKellick

Nothing but great things about this office.... People are extremely friendly!
LaceyGelz

Nothing but great things about this office.... People are extremely friendly!
LaceyGelz

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

I am very happy with how hassle free and quick I can get my appointments scheduled at WNY. Nick Adams is pleasant , efficient, and thorough. He is an excellent scheduler with a really nice phone personality. He has always been helpful when I have questions or concerns. This is 5 star service!
Judith McMahon

Harry was very helpful with my call, he sent over my work note and made sure to stay on the line until it was sent over. Very helpful!
BreannaWorden

The first time I called WNY Med to search for PCP for my mom, since the one they (United Health) sent in a letter, was not valid. After a few days and a few attempts, the 2nd PCP was not accepting new patient. So the second call was made and again with no results (Drs were not participants or not accepting new patients) and instead of me giving up, Harry Rabbit, stayed with me and helped me in talking with the provider, selecting a new PCP, and also made an actual appointment for my mom. Harry went beyond his duty to satisfy his customers, now That is customer service. Thumbs up to Harry. If I have to rate his customer service role, please Harry accept my 5/5 stars. Thank you Larry
LarryNguyen

The first time I called WNY Med to search for PCP for my mom, since the one they (United Health) sent in a letter, was not valid. After a few days and a few attempts, the 2nd PCP was not accepting new patient. So the second call was made and again with no results (Drs were not participants or not accepting new patients) and instead of me giving up, Harry Rabbit, stayed with me and helped me in talking with the provider, selecting a new PCP, and also made an actual appointment for my mom. Harry went beyond his duty to satisfy his customers, now That is customer service. Thumbs up to Harry. If I have to rate his customer service role, please Harry accept my 5/5 stars. Thank you Larry
LarryNguyen

The first time I called WNY Med to search for PCP for my mom, since the one they (United Health) sent in a letter, was not valid. After a few days and a few attempts, the 2nd PCP was not accepting new patient. So the second call was made and again with no results (Drs were not participants or not accepting new patients) and instead of me giving up, Harry Rabbit, stayed with me and helped me in talking with the provider, selecting a new PCP, and also made an actual appointment for my mom. Harry went beyond his duty to satisfy his customers, now That is customer service. Thumbs up to Harry. If I have to rate his customer service role, please Harry accept my 5/5 stars. Thank you Larry
LarryNguyen

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.
YachaoZeng

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paperwork sent to the patient portal. I give John and Frank 5 stars.
YachaoZeng

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.
YachaoZeng

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.
YachaoZeng

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.
YachaoZeng

Today I spoke to John and Frank at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give John and Frank 5 stars.
YachaoZeng

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was very attentive. Deserves 5 STARS!
LindaSasiadek

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was extremely nice and never spoke harsh. He was very attentive. Deserves 5 STARS!
LindaSasiadek

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was extremely nice and never spoke harsh. He was very attentive. Deserves 5 STARS!
LindaSasiadek

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was extremely nice and never spoke harsh. He was very attentive and was very knowledgeable in knowing how to steer me in the right direction. Shawn deserves a 5 STAR RATING!
LindaSasiadek

Shawn Murphy at WNM, is a very special worker. He helped me to redo my patient portal , so I could obtain my message that was in there. He was extremely nice and never spoke harsh. He was very attentive and was very knowledgeable in knowing how to steer me in the right direction. Shawn deserves a 5 STAR RATING!
LindaSasiadek

Best primary care I have had the pleasure of working with and I am 52 years old. Thank you for your service your assistance and consideration is sincerely appreciated God bless you all.
ManassehWilliams

Best primary care I have had the pleasure of working with and I am 52 years old. Thank you for your service your assistance and consideration is sincerely appreciated God bless you all.
ManassehWilliams

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.
LilaAhmed

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.
LilaAhmed

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.
LilaAhmed

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.
LilaAhmed

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.
LilaAhmed

Today I spoke to Harry and Grace at WNY medical they gave me patient portal access and helped me get me FMLA paper work sent to the patient portal. I give Harry and Grace 5 stars.
LilaAhmed

Nick ....jiffie . ....and Harry thank you so much for helping me get my antibiotics I was 8n desperate need with a absess tooth after hours got me my antibiotics I desperately needed thank yous so much life savers.
Charlesbyham

Nick ....jiffie . ....and Harry thank you so much for helping me get my antibiotics I was 8n desperate need with a absess tooth after hours got me my antibiotics I desperately needed thank yous so much life savers.
Charlesbyham

Nick ....jiffie . ....and Harry thank you so much for helping me get my antibiotics I was 8n desperate need with a absess tooth after hours got me my antibiotics I desperately needed thank yous so much life savers.
Charlesbyham

Patient: Patrick Ravel - I am Patricks sister and writing this review on his behalf. You should be called Dr Death because your treatment of his diabetes almost caused his death. You were over-prescribing his insulin, you have not returned phone calls, you have not addressed his recent hospitalization and you have advised him that if his sugar was low at night to eat ice cream. Exactly where did you get your medical degree, Mr. Softy? I will be writing to the AMA !
DebraAcord

It the worst place and don’t even bother coming here and the place is not clean, the doctor cleared me for medical clearance knowing that my hemoglobin is low and could caused a blood transfusion and she knows what kind of surgeries even the surgeon told me he surprised that my doctor cleared me that I could end up in the hospital … never again come this place …
MichelleYubac

It the worst place and don’t even bother coming here and the place is not clean, the doctor cleared me for medical clearance knowing that my hemoglobin is low and could caused a blood transfusion and she knows what kind of surgeries even the surgeon told me he surprised that my doctor cleared me that I could end up in the hospital … never again come this place
MichelleYubac

It the worst place and don’t even bother coming here and the place is not clean, the doctor cleared me for medical clearance knowing that my hemoglobin is low and could caused a blood transfusion and she knows what kind of surgeries even the surgeon told me he surprised that my doctor cleared me that I could end up in the hospital … never again come this place
MichelleYubac

Sharon Gems (I think that's correct spelling) was extremely helpful today with helping me get my prescription refilled. She was friendly and professional. She spoke clearly and calmly and was very patient with my helper and all the questions we had. She is a credit to the organization.
BrianNelson

Sharon Gems (I think that's correct spelling) was extremely helpful today with helping me get my prescription refilled. She was friendly and professional. She spoke clearly and calmly and was very patient with my helper and all the questions we had. She is a credit to the organization.
BrianNelson

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.
ShahedaFarzana

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.
ShahedaFarzana

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.
ShahedaFarzana

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.
ShahedaFarzana

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.
ShahedaFarzana

Great medical office, I have always had wonderful experiences here from beginning to end. All the professionals I have met here give me a positive feeling specially I can mention Andy's name who is very cordial, thoughtful, problem-solver of every little issues and always puts our concerns first. Andy is one whom we can rely on any medical help for me and my family.
ShahedaFarzana

KATY CALLED ME QND WAS VERY NICE AND CORDIAL AND COMPLETED THE JOB AT HAND.. VERY PLEASED,, I HQVE BEEN A PART OF WNY FOR MANY YEARS GREAT TEAM
ANDREABURGIO

I was asked to review WNY Medical after my phone call with them today. This leads me to believe they think they are handling things great. I have never been more disappointed in a physician's office than I am right now. I had some minor surgery last week and followed it up with an Emergency Room visit. I am supposed to see my GP within the week. They can't see me for nearly 2 weeks. Later today I grabbed something and pulled a muscle....again, no one can help, Go to Well Now they told me. So here is my review!!
DoreenEspinosa

thank you so much elex smith for helping me for nascentia health options forms sending back to patient portel. You are always so helpful and conscientious!
shireenahmed

Stanley Ext 3612 Excellent service. He is always very helpful.
Stanley EXT 3612

This is absolutely ridiculous that I’m freaking working and you people called me 9 times in a row!!!! Never leave a message!!! This is straight out harassment!! Stop calling me!! I made almost a $400 payment I don’t owe anything!!! Keep calling me 9 times in a row and I’m pressing charges
AshleyTurner

SHAWN MURPHY EXT 3715 Excellent service. He is very helpful and understanding.
SHAWN MURPHY

I'm so thankful for wny medical and there great customer service. Miles is great, he always makes sure anything and everything is done correctly. If I need something miles is on top of it. I couldn't thank you more miles !
KellyPearson

I showed Positive for a COVID Monday 5/9/22 & immediately phoned WNY medical and spoke to Nick Adams one of the after hours staff . I was nervous; & he was patient with my urgency’s that evening and in conjunction with the doctors that contacted me. He also checked in with me to see how I was feeling this evening; I felt valued for that call so I feel he should be recognized for his attention to my situation these past few days . Thank you again Nick- C. Newman
CarolNewman

Allen helped me he was great
MicheleDiaz

Stanley, the manager for the patient portal was very helpful with rebooting the portal for me so that I could log in. He was very nice and knowledgeable, and I appreciate all he did for me today. If it is a star rating, he would get 5! Excellent! I do like very much Donna Jaworski-she is very kind and easy to speak with about any concerns that I have. She is a total asset to this practice.
Cecilia MLindner

Harry was a great help to me Larry Marino papa need to get a Medicaid Cab to go to my appointment on Monday I really appreciate it thank you so much
LarryMarino

I do love the fact they they are conveniently an all in one practice. Sean Murphy the appointment setter was extremely knowledgeable and willing to go the extra mile to answer questions I had, and provided information about the 2 new Drs my husband and I will be seeing. So far my experience with NP Kaitlyn Smith (previously Carney), in Orchard Park location, was extremely positive, she is young, knowledgeable, and very understanding of our medical issues. Her bedside manner is excellent!! I highly recommend her! Now the Dr I would not let even my worst enemy treat, is Dr Gary Wang! He is a horrible Dr and my husband came home basically unable to walk because of what he did to him. He went to him and had his first pain management, because of his 5 back surgeries, during the appt, the Dr berated and belittled him calling him fat and that he looked pregnant. Then put him on a table rotating his legs violently while shaking him saying "that doesnt hurt, man up". He then highly recommended and prescribed Suboxen only. My husband felt humiliated and not heard at all and walked out! He was in severe pain for that entire week barely being able to move! That Dr, using that term very loosely, needs to have his license taken away! I guess you will always find that one bad apple!
F.M.R.

I had the pleasure of speaking to stanl@ wny to help with portal. He was VERY PATIENT with me. My computer and running slow, and I AM far from a computer pro. JUST HAVE TO SAY HE WAS GREAT, AND THANK YOU TO HIM... I give him 100%,and 5stars!!!!
JosephineNorth

I felt really welcome when I first called to make my appointment. Smith Adam was especially helpful!
BrianD

Drs come and go I'm sorry nurse practitioners come and go they keep your records strait at all terrible
Blah Anonymous

Same here I've been going to them for the past 2 months under a workers comp issue injuries I gave him all the billing information not once not twice six times everything was correct come to find out they've been billing my fidelis care messing up my whole compensation file they know that it's illegal to Bill fidelis when you're work related injury and you give them the insurance information to Bill it this is bull who does that if you don't take workers comp you shouldn't have said you were going to Bill them then try to lue to me when I keep asking for the workers compensation forms to be filled out for the board no wondered you won't give them all along you disregard my instructions for the billing and send it to my private insurance thanks for the mess shame on you
JoanneAgliata

Allan Rock is an asset to WNY Medical. He is organized, compassionate and very helpful 10 stars!! **********
BarbaraB

I'm reluctant to post this review as I think medical professionals sometimes get poor reviews due to reasons other than the care they provide. However, in this case, I can't think of anything good to say about the practice or the office staff. I've made multiple requests for this office to send my medical records to my new provider - the first one by mail in January 2022. Since then I have called numerous times and emailed - all with no results. Today, after a full 2 months I spoke with someone who assured me he would fax my records today. There was no response as to why all previous communications went unanswered nor why this wasn't done after the first request. Additionally, the 2 practitioners I saw at this office both left the practice. I was never notified until my next appointment. I would not recommend this practice.
gretchenohar

Stan was very professional and helpful in setting up my patient portal and answering other questions. I was having trrouble setting up my portal and he made the process quick and guided me through it.
AsgharA

I'd like to express that Marcus Ambrose was very helpful to me with the Patient Portal location. On a number of occasions his communication skills and kindness have made a difference in understanding my health situation. His patience with my tech difficulties were nothing less than heroic ! I believe he is an asset to this medical group at Western New York Medical PC. Sincerely, Irene Mirayes
IreneMirayes

NP Haijun Yao is completely incompetent. He does not look at a patient's chart, only their blood work results and medications. I brought my 80 year old grandpa who has dementia to see him twice. My grandpa asked him if he can drive, Yao responded of course. I told him grandpa has dementia and can't drive. Yao told him to not drive far from home so he doesn't get lost. Also told him he is very healthy, apparently missing the heart disease, two forms of cancer, and dementia. We went back yesterday, I asked him to fill out a medical form for assisted living. Yao told me I should never have given this to him, I should have given it to the front desk, they fill it out, he only signs off on it. When my grandpa said he is still grieving the death of this wife and asked for advice, Yao told him to keep busy by going to a library or hospital to volunteer and soon he will forget all about her. Apparently forgetting about the dementia, suspended license, and that he is going into assisted living. Also, that is a completely heartless thing to say.
AdrienneKosis

Appointment made, for procedure, Marcus Ambrose 716 923 4380 ext 3172 excellent assistance provided!!
DeanBisha

Very pleased with my dermatology appointment on Harlem Rd.,with Dr.Elena Kalabushkina. She took her time and gave me a complete skin check.Will give her 5 stars.
NancyD

Dr khan left us without meds for 7 days because he quit and no one told us! The office staff are not compassionate they dont care ! Suboxone is a drug you should never run out or be off for any period of time, Dr khan didn’t care about any of his patients He just wanted the 160. Cash every month !
GeneralGeneral

I had the pleasure of having Marcus Ambrose help me with getting connected on zoom so I am able to complete my annual virtual doctors visit. He was a great help and his communication skills were top tier. I highly recommend Marcus in helping you with your medical/technical needs. His number is (716)923-4380 Ext 3172.
DanielleHamilton

My pharmacy was having trouble getting in touch with my doctor on friday,I was going to run out the end day of Saturday. So I called myself to the main office WNY medical and spoke with Marcus Ambrose ext.3172 he was absolutely wonderful, Marcus took care of the whole situation within 20 minutes. I now my totally relieved that I can pick up my medication in 1 hour. Thank you for everything Marcus
CherylStephens

If I didn't LOVE Dr. Diane Morrison I would leave this practice tomorrow. The ladies who take phone calls, makes appointments, etc. are extremely unprofessional. I received an unexpected call from Dr. Morrison one day and I was a bit concerned when I called her back. Wasn't sure what the call was about. The woman who answered the phone was laughing with someone else in the background and paid no attention to my inquiry. She did not know my nervousness, but her unprofessionalism made the experience more stressful than it needed to be. As well, I cannot understand the women I talk to, they cut you off when you're speaking, and overall are rude and abrasive. Lastly, the office on Maple Road should be condemned. It is dilapidated, filthy, and frankly concerning given it's a 'medical office'. Again, I love Dr. Morrison, and thankfully I only have to go for routine appointments, once per year. More than that and I'm sure I'd have to find alternate arrangements.
DianeMorgante

Grrrr. I am so very frustrated that when I call to make an appointment I can NOT talk to the ladies in the office I go to! Why all of a sudden do you have people who I CANNOT UNDERSTAND taking calls and maki g appointments?? It is beyond frustrating! My PA has also left this group and So far my experience with WNY MEDICAL because of her has been great …. Wonder if I’ll have that same opinion in the future. It has already dropped because of the “medical consultants “ ………
ShannonMederski

very satisfied with any medical . staff very friendly. Amy Munro is very knowledgeable & efficient. pleased with patient portal too. always a quick response for refills, questions, concerns. I have highly recommended to others
PatriciaBracikowski

Great service at Walden WNY medical and love the portal, everything at your fingertips
DouglasDrummer

I want to acknowledge how much I appreciate the WNY Medical patient portal. Whenever I need a prescription refill or need to check when an appointment is, I can go on the portal and the information is so easily obtained. I do not have to make a phone call or wait for someone to call me back. It really makes everything so mcuh easier.
MargaretPhillips

I absolutely love the nurses and PAs but I can NOT stand the calls from "medical consultants"... nor when trying to make appointments or confirm them, the people that are calling or answering phones hardly speak English.....honestly considering leaving practice due to the outsourcing...ridiculous
Jennifer Chiarelli

We love Dr. Quijada. Have been a patient for many years. Very thorough and listens to any concerns.
LawrenceFord

I spoke with John Frank on making a Dr. Appointment. He was very helpful and nice. Also he found a location near me.
DavidBrown

Hira B from the prescription department was very helpful in handling my appointment and prescription.
DawnSchmidt

John Frank was very professional, he helped me to make an appointment soon as possible. He was very portlet Thank You Very Much
AngelaDelValle

Thanks to John Frank, he was very kind, helped me with scheduling an appointment Thanks a lot
LibbyR

I must truly say Marcus Ambrose was wonderful he made me feel so comfortable about coming to a new Dr. Office!!!💯
LAVERNEWallace

I love Dr Quijada and I have been her patient for 10 + years! She is so knowledgeable, kind and funny. My only issue is that the wait to be seen takes forever and I sometimes can expect to be seen 3+ hours after my appointment time. It is very difficult to schedule things on the day of my appointment because I never know how long I will be in the waiting room. That is Only negative part of the experience
MollyForero

Mr. John Frank was very welcoming and professional with assisting me in setting up an appointment with my doctor. He found me an immediate opening and was a pleasure to speak too.
Mindycomangane

Hits B. Was very kind and thorough when handling my prescriptions and referrals. Absolutely amazing customer service
Sarah Ortiz

Harry was awesome helped out a lot was cool dude felt comfortable when he was asking a few Easy questions
Robert coghlan

Excellent service. Dr. Rodes was very professional and accommodating, and provided excellent services. Danny in the scheduling department was very helpful and spent a lot of time with us to make sure the appointments for our 19 workers fit within our scheduling needs. Thank you, we will not hesitate to use WNY Medical for our medical needs in the future!
Seasonal Landscaping and NurseryAlessi

I called the offuce and Danny was the only person in office and was helpful . Bravo
DeannaBellus

Danny was wonderful 5 stars
DeannaBellus

I called wny medical office located at Harlem, I talked to Marcus regarding my portal and prescription process. the patient care coordinator Marcus guy was very helpful and eager to help . he helped me setting up my account and guide me nicely. very good service.
Nighat Pervez

Dex Morgan was very prompt and helpful with my needs regarding services and medication. 5 stars!
NH

Dex Morgan did a great job helping me sort out some confusion on a prescription refill. He quickly got it straightened out for me. 5 Stars!
KATHERINEWhite

Chris Smartz was so helpful today he made sure my medication was resent to the pepper pharmacy!
RyanJohn

5 Star excellent Dr Norma QUIJADA is awesome,caring,understanding & an angel from above!!!! She deserves an OUTSTANDING AWARD DR !!!
Dina Mayne

5 stars. Reviews my chart and bloodwork thoroughly with me at each visit. See her 4 times a year for my thyroid. Enjoy my visits, great physician.
KathleenMichalski

5 stars Dr. Q. Has been seeing me for over20 yrs. I have no complaints. She is very thorough.
LyndaMorris

On 6/28, Hira was very helpful when I called to get a prescription refilled. She was very courteous and followed through by calling my pharmacy. She was very helpful to me.
kellystark

Today I spoke with your service Representative, "Adam Smith," requesting to be a new patient with Dr. Morris Cavalieri, Derby, N.Y. 14047, as my PCP Adam was helpful and informative and guided me through the procedure, smoothly. He also set a first appointment for me which will be Thurs. July 8th. @1:15pm. Thank you. Paula Jamison
paulaJamison

“Thank you for putting yourself on the front line.”
Khurram Shahzad

I spoke with Stanley today regarding a phone appt with Judy who is standing in for Jameela. He was very pleasant and thorough about the appt and I will look forward to speaking with him in the future very much. David M. Bowersox
DavidBowersox

hirab was most helpfull got my perscription info righted rickytic
HowardKnight

My call today with Sharon James was handled very well
George MacKay

Steven H was very helpful for my call today Took his time & helped me 100% Should have more like him working there Pleasant experience Dr Laduca answering service
JoanAquila

Marsh Munro is very helping, kind and understanding. I have experience with this person regarding my friend issue. I am very thankful to this person. I have an awesome experience with WNY.
MuhammadUsman

Words can’t say enough how much I am grateful to Dr Chanda Sadiq and the WNY medical team for working diligently for my mother who was a case of Acute kidney failure and a chronic diabetes. Going without health insurance for two years and surviving on OTC products finally she was taken in by the Medical Facility and with constant followups and competent specialists guidance finally showed excellent results in just few months. Her A1C dropped from 11.5 to 7.5. It was shocking rather than surprising .Efficient staff is always readily available to schedule appointments and give reminders. Very pleased with the service. I give full credit to Dr Chanda who is very professional, empathetic and likes to stay on top of things.I believe my mother is in good hands now!
GR

I was going to call yesterday to schedule my follow monthly appointment but before I even had a chance, Dr. Rahman's (Psychiatry) receptionist called me. I was very pleased. However, the earliest appointment they could give me was after my medications were due so he said he would make a note of it and contact me the following day to make sure I got my meds. I never received the phone call and it's Friday which means I have to go all weekend without my meds. I started out very pleased but now I am very disappointed
CoreyKing

Nathan was great today when I needed an appointment rescheduled for a sooner time. Highly recommend WNY medical pc for treatment.
MargaretBowers

Allan Rock went above and beyond to help me.
TheresaBaker

My experience has been wonderful. Dr Saeed is patient and has been able to manage my needs quite well. He is frequently out of town, however Dex Morgan, his medical assistant is always able to communicate needs in his absence, making sure I have what I need should an unplanned need arise.
KylaRogalski

WNY Medical is a very thorough doctors office. My appointment was on time, the doctor and the nurses took their time with me and answered all my questions. I received two tests on site and they set me up with all of the other referrals that I needed. The front office were kind, helpful and very efficient. My patient portal contact person, Stan, was patience and very helpful. If he didn't walk me through the process of setting up the patient portal I would have not bothered to do it. I was impressed with all the immediate contact that the office made with me after my appointment. And finally, I love all the updates that they made to the office and the examining rooms. Very nice. I am glad I chose WNY Medical as my primary source for medical attention.
SusanPernick

Harry Rabbit was very helpful. Much appreciated.
Syeda Ahad

Staffs are good and helpful
Ashraf Zaman

Nathan was very helpful.
SauniKota

Very pleasant and efficient interactions with billing representative Fred Abbott. Polite and accommodating with excellent communication skills.
JosephMcAdams

I am a patient, having Chandra Sadiq as my provider. I am very happy with her professionalism, and taking care of my health. Chandra overseas my thyroid and has got the right combination of rotating days of 2 different doses of meds. She always ask questions and even will even send me for blood to check vitamin levels. Thank you. They are a busy office but I am happy.
KelleyBrant

5 stars.
FatemaYasmin

I can’t put into word how helpful WNYMedical has been for my 89 year old mother. There are times when she has an appointment and I need to change it and they bend over backwards to work with us. Mark especially takes his time to help and to answer questions we have and we never feel rushed. He is a true professional and is a huge reason why we have stayed here so long. I can’t begin to tell you how nice it is to know someone really cares and is truly trying to help. I wish more were like Mark. Thank you so much!
LeonardHill

Dr Riffat Sadiq is my primary Docter, she is very courteous, kind, and very competent. Her holistic approach has been very helpful for me, and her friendly attitude has helped me feel comfortable around her.
NighatPervez

5 stars
Kenneth Bialy

5 stars! Always there when I need them and follows up with me. The team at Walden (Depew) is excellent!
C. R.

5 stars, staff is polite and courteous.
K. S.

Great service and friendly. Always able to get in to see Dr. Jenn right away.
Justine M.

It is a very friendly office. Always clean and I am taken care of right away.
Cathleen B.

Very good care and friendly. Very thorough during examinations and when answering questions.
B.W.

My visit today was very satisfying, all questions were answered.
Keri C.

I always feel welcomed by everyone here.
John H.

Always professional and attentive to my needs. Take the time to listen and provide, advise and give direction.
Richard F.

I love WNY Medical, friendly staff and always on time. Never a worry about my care.
Kimberly H.

Amazing doctors and staff.
Lisa W.

Best, kindest visit ever, thanks!
Leon

Dr. Bucci is personable, caring, thorough and goes by patient not just numbers. Very awesome.
Renae M.

Always listens to my concerns, great with referrals. Never feel rushed, feels like they take their time to really figure out any issues at hand.
Sammie O.

Very friendly and profound. Always in and out, never waiting forever.
Chris T.

Very professional, friendly and courteous.
Katherine F.

Great service and friendly staff. Always comfortable.
Daniel B

Staff is always pleasant and I am in and out.
April. C

My nurse practitioner is very thorough, understanding and very caring. She always answers all my questions and I couldn’t be happier.
Victoria J.

Fast and friendly, always on time. They will help you with all your problems.
Brittany W.

Always a friendly vibe, great staff and a great experience at WNY Medical! Keep up that great work!
C.A.

My visit today was very in depth. They answered all of my questions and addressed all of my concerns.
Deborah Ybarra

Great visit, doctors are helpful, nice and kind.
Kristy H.

Always a great experience.
Anonymous

They are amazing here. I would not go anywhere else.
Anonymous

They were so kind and helpful, answering all my questions. Love going with them, the two doctors and the staff.
Morgan

Service and doctors are great.
Anonymous

Excellent staff fast and friendly service
Anonymous

Very helpful, thorough and professional.
C.C

Quick and friendly service.
C.M

I like the all around process there. All the staff were very nice and I would recommend others to come here.
Monica W

After 1st visit, I was very happy with the PA, Youn Kim. We went over different aspects of the possibilities of hair loss and currently we are still investigating. Good location too!
Anonymous

Everyone of the staff I saw today was exceptionally kind and I’m glad to be back in Dr. Cavalieri’s care
Tamara

As usual a pleasant and professional experience
Anonymous

Always a pleasant doctor/healthcare experience. Professional and polite and always answers any questions and/or concerns in an understandable manner. Everyone here is great!
Anonymous

Each time I visit WNY Medical PC I am greeted by the wonderful staff at the front desk. I would like to personally thank Megan and Elena for their professionalism and patience they’ve had with me. You guys are truly amazing!
Anonymous

Clean, spacious, spa-like. Front office staff are extremely friendly, 5 stars!
Anonymous

“Very friendly staff, very patient and understanding. I would recommend this place to anyone!
W. Saint

Always fast and wonderful interaction with staff
A. Cetera

I’ve been coming to WNY for years and have always received stellar service. The doctors and staff are excellent
J.U.

I love the Derby girls !!! Debbie is always very helpful and amber always helps me if I need something krista is very good at her job and so is Stephanie my mother has pls and can not walk and has week bones and was in bed sick I called the office Debbie and Amber came in on there lunch to check her out I was so thankful they came I also go there I would not go anywhere else they are a great group Debbie and Amb r have really help me meet my needs and my mothers needs GO DERBY GIRLS your the best I also like now they have J Wilson to go over your chart and any concerns
LynnFurman

Very professional environment, staff is very helpful. Waiting time is way less comparing other clinics. Thanks WNY Medical.
AmnaChoudry

Amy Monroe is who I see and she is the best. The staff in the office are exceptional, it's a warm efficient office. You definitely feel better when you come out. They are organized friendly and most helpful in everyway. But when you call you want to make sure your talking to the office the other part of not talking to the office is confusion with billing appointments and they always want to know why your calling the office. They are hard to understand but if you want your health issues met call the office for great medical care you will be glad you did Amy Monroe is the best in her field, and l mention her to other doctors and they all say she is a wonderful professional and she goes the extra mile.
cynthiaCHOLEWKA

I have been going to WNY Medical PC on Broadway since it opened. I am very happy with the care that they give me and my family. They are pleasant and give me the attention that is needed to treat whatever my concerns are. My primary contact is Amy Munro . I was so impressed with Amy that I followed her to WNY Medical from Lancaster Medical. All of the staff have been helpful, efficient and caring.
DonaldStoerr